Kysa Grubb
Fallston,MD
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
23
23
years of professional experience
Work History
Vice President - Risk Underwriting
Allianz Trade
2010.03 - Current
- Developed strong relationships with clients, resulting in improved customer satisfaction and retention rates.
- Managed a team of professionals to achieve yearly targets and drive business growth.
- Implemented training programs for staff members, enhancing their skills and boosting overall performance levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Risk Underwriter
Euler Hermes
2000.10 - 2010.03
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Education
Bachelor of Arts - History
Roanoke College
Salem, VA05.1999
Skills
- Decision-Making
- Written Communication
- Time Management
- Problem-Solving
Timeline
Vice President - Risk Underwriting
Allianz Trade
2010.03 - Current
Risk Underwriter
Euler Hermes
2000.10 - 2010.03
Bachelor of Arts - History
Roanoke College
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