Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kysa Jennings

Yukon,OK

Summary

Results-oriented Customer Service Manager with extensive experience in customer relationship management and complaint resolution. Proven ability to enhance customer loyalty through effective communication and training, driving satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
Yukon, OK
11.2021 - Current
  • Oversaw daily operations of customer service department, ensuring high-quality support and satisfaction.
  • Analyzed customer feedback to identify trends and recommend actionable improvements to management.
  • Cultivated relationships with customers, addressing concerns proactively to maintain loyalty and trust.
  • Coordinated with other departments to resolve complex customer inquiries efficiently and effectively.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Vocational Training - Cosmetology

Canadian Valley
El Reno, OK
04-2026

High School Diploma -

Mustang High School
Mustang, OK
05-2022

Skills

  • Problem-solving
  • Training and mentoring
  • Complaint resolution
  • Team building and leadership
  • Cash handling
  • Adherence to high customer service standards
  • Customer relationship management (CRM)

Timeline

Customer Service Manager

Hobby Lobby
11.2021 - Current

Vocational Training - Cosmetology

Canadian Valley

High School Diploma -

Mustang High School