Kysha Donnell
Hemet,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
In Home Health Aide
Public Authority IHSS County of Riverside
10.2023 - Current
- I provide in home services to disabled patients. I cook, clean, run errands, take to and from doctor appointments, administer medications and anything else they may need help with on a daily basis that they are not able to do on their own.
Gate Security Guard
Morongo Band of Mission Indians
11.2024 - 03.2025
- Implemented and managed comprehensive security protocols to protect company assets, including physical premises, data systems, and intellectual property
- Conducted regular risk assessments to identify vulnerabilities and implemented appropriate countermeasures to mitigate potential threats
Security Guard
Securitas
11.2023 - 08.2024
- Securing patients, staff and property at the Beaver Medical Group. Making sure all is safe and clear from harm.
Customer Service Representative
Mid-South Adjustment
10.2022 - 03.2023
- Remote job working from home. Answered incoming calls about federal student aid and assisted with filling out the FAFSA form.
Bank Teller
COMMERCIAL CAPITAL BANK
05.2022 - 10.2022
- Cash handling, basic deposits, making loan payments, check cashing and withdrawal transactions.
Customer Service Representative
INSIGHT GLOBAL
01.2021 - 04.2022
- Answered calls, helped claimant's with pandemic unemployment assistance program issues on their accounts, answered any questions claimants may have with their accounts, filed claims and reported fraud claims on a daily basis.
Customer Service Representative
GAP INC.
10.2021 - 02.2022
- Customer service representative for the call center to help with account needs of customers online orders.
Head Teller/ Member Service Specialist
TIMBERLINE FEDERAL CREDIT UNION
06.2018 - 11.2019
- Process standard teller transactions for members which includes deposits and withdrawals, loan payments, manage night deposit box payments, cashed checks, place proper holds on checks, and balancing cash drawers. Help train new tellers. Perform opening procedures, vault balancing and balance daily reports for three branches. Perform Loomis and shared branching transactions. Process direct deposits and returned checks due to non-sufficient funds. Open/ close accounts, offer products that meets the members financial needs, responds to all customer questions, complaints and suggestions within the institution.
Behavior Coach
DELTA FAMILY CENTER
06.2013 - 07.2018
- A psychiatric residential treatment center for adolescents that range from ages 11-17 that are in need of specific interventions and structure that are not obtained through outpatient care or less restrictive settings. Working as direct care with children on behavior modifications and skills for everyday life in hopes to prepare them with the appropriate skills they will need for a successful future.
Shift Manager
TACO BELL
10.2010 - 02.2012
- Managing a shift of 6-8 team members in the evening/night shift. Money management. Assuring food and safety regulations are being met at all times. Scheduling, ordering food and inventory.
Education
Associate of Applied Science - Early Childhood Education
University of Arkansas At Monticello
Monticello, AR07-2025
Diploma - undefined
Hamburg High School
05.2008
Skills
- Special Education
- Data collection
- Banking
- Early Childhood Education
- Cash handling
- Customer service
- Mentoring
- Communications
- Microsoft Office
- Teaching
- Training & development
- Scheduling
- Analysis skills
- Curriculum Development
- Receptionist
- Typing
- Classroom management
- Retail sales
- Management
- Childcare
- Salesforce
- Tutoring
- Microsoft Excel
- Team management
- Security
Certification
- First Aid Certification
- Guard Card
- CPR Certification
- BLS Certification June 2024 to June 2026 Basis life support certification
- Driver's License March 2025 to May 2033
Languages
English
Native or Bilingual
Timeline
Gate Security Guard
Morongo Band of Mission Indians
11.2024 - 03.2025
Security Guard
Securitas
11.2023 - 08.2024
In Home Health Aide
Public Authority IHSS County of Riverside
10.2023 - Current
Customer Service Representative
Mid-South Adjustment
10.2022 - 03.2023
Bank Teller
COMMERCIAL CAPITAL BANK
05.2022 - 10.2022
Customer Service Representative
GAP INC.
10.2021 - 02.2022
Customer Service Representative
INSIGHT GLOBAL
01.2021 - 04.2022
Head Teller/ Member Service Specialist
TIMBERLINE FEDERAL CREDIT UNION
06.2018 - 11.2019
Behavior Coach
DELTA FAMILY CENTER
06.2013 - 07.2018
Shift Manager
TACO BELL
10.2010 - 02.2012
Diploma - undefined
Hamburg High School
Associate of Applied Science - Early Childhood Education
University of Arkansas At Monticello
Similar Profiles
Ingrid V McClainIngrid V McClain
Caregiver at IHSS Public Authority Riverside/HomecareCaregiver at IHSS Public Authority Riverside/Homecare
Monica Gonzalez GuzmanMonica Gonzalez Guzman
Home Care Support Specialist at Sonoma County IHSS Public AuthorityHome Care Support Specialist at Sonoma County IHSS Public Authority
Jasbeth GutierrezJasbeth Gutierrez
Office Assistant II at San Bernardino County IHSS Public AuthorityOffice Assistant II at San Bernardino County IHSS Public Authority
Tyler DietzTyler Dietz
Pizza Maker at DatillosPizza Maker at Datillos
Aubrey HillAubrey Hill
Assistant Manager at 99 Cents Only StoreAssistant Manager at 99 Cents Only Store