Kyson Romero
Chandler,AZ
Summary
Proven Quality Assurance Tester with 5+ years of experience in testing software applications for functionality, usability, and performance. Skilled in creating test plans, executing test cases, and documenting defects to ensure high-quality deliverables. Proficient in using automated testing tools and techniques to streamline testing processes and improve efficiency. Strong attention to detail and ability to collaborate with cross-functional teams to deliver error-free products. Passionate about ensuring the highest level of quality in software development projects.
Overview
5
5
years of professional experience
Work History
Head Chef/Kitchen Training Expert
Kneaders Cafe And Bakery
Chandler, Arizona
08.2023 - Current
- Developed and implemented a comprehensive training program for all kitchen staff members, resulting in a more efficient and cohesive team
- Conducted regular kitchen inspections to ensure compliance with food safety and sanitation regulations
- Created new menu items and optimized existing recipes to improve food quality and customer satisfaction
- Led a team of 10 kitchen staff in a high-volume restaurant, consistently meeting and exceeding quality and service standards
- As of now, I have comprehensively trained 9 new hires, 8 of whom have gone on to be highly effective workers in all aspects of the restaurant.
Software Technician/Customer Service Employee
Taco Bell
Chandler, Arizona
01.2021 - 08.2023
- Ranked 1 out of 30 colleagues for all positions from February 2021 to September 2021
- Improved workplace efficiency and customer satisfaction rate by 5 times in the first 3 months alone
- Won Most Efficient Worker for 3 months in a row for streamlining both customer satisfaction and computing efficiency
- Coordinated with cross-functional teams to identify process gaps and develop solutions, resulting in training 30 employees over the course of employment, essential software functioning twice as fast, and filling all possible areas as needed
- Resolved customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction
- Collaborated with internal teams to improve software functionality and user experience based on customer feedback.
Active Supply Filling Volunteer
Mathew's Crossing Food Bank
Chandler, Arizona
06.2019 - 04.2021
- Collaborated with team members to streamline the supply filling process and improve efficiency
- Efficiently filled and organized supply requests from various departments within the organization
- Demonstrated strong attention to detail in handling and packaging supplies for distribution
- Generated 2 times the expected food packaging rate for 3 years in a row
- Communicated with diverse volunteers, built rapport and long-term relationships, and achieved the most supplies distributed by any team to this day.
Temporary Computer Filing Employee
Elite Community Services
Tempe, Arizona
10.2020 - 12.2020
- Efficiently organized and labeled digital files on company servers to improve accessibility and streamline information retrieval processes
- Updated file metadata and information accurately to ensure data integrity and consistency
- Collaborated with team members to maintain a well-structured and organized digital filing system for improved workflow efficiency
- Won Most Valuable Employee in November-December for optimizing efficiency in both filing paychecks and system maintenance/organization.
Education
Certificate in Web App Development in Computer Sciences/Technology -
Chandler-Gilbert Community College
05.2024
Skills
- Detail Orientation
- Positive Workplace Attitude
- Willingness To Take On Extra Responsibilities
- Fluent in Javascript
- Fluent in Cascading Stylesheet
- Fluent in HTML5
- Experienced in Microsoft Excel
- Actively learning Python
Address
- 3601 South Vista Place, Tempe, Arizona
- 3160 South Pinnacle Drive
Personal Information
Title: Quality Assurance Tester
Hobbies and Interests
- Acquired comprehensive knowledge of the various aspects of video game functionality.
- Developed and maintained positive rapport with co-workers.
Timeline
Head Chef/Kitchen Training Expert
Kneaders Cafe And Bakery
08.2023 - Current
Software Technician/Customer Service Employee
Taco Bell
01.2021 - 08.2023
Temporary Computer Filing Employee
Elite Community Services
10.2020 - 12.2020
Active Supply Filling Volunteer
Mathew's Crossing Food Bank
06.2019 - 04.2021
Certificate in Web App Development in Computer Sciences/Technology -
Chandler-Gilbert Community College
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