Kytalani Maxwell
Harrison
Summary
Dynamic customer service advocate with a proven track record at Amazon, excelling in conflict resolution and fostering team collaboration. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adaptable and detail-oriented, consistently achieving operational goals while maintaining a positive work environment.
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Amazon
08.2024 - 02.2025
- Helped process customer returns in a efficient and timely manner.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Completed opening and closing functions to meet operational needs.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
Line Cook
Marriott
06.2023 - 06.2024
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Prepared and cooked large quantities of food for events, such as weddings, business meetings, etc.
- Prepared and cooked high quality dishes for guests.
Laundry Attendant
Wash-Rite by Shoprite
03.2023 - 06.2023
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
Grocery Warehouse Associate
Amazon
07.2022 - 02.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
- Handled different food and household items following safety guidelines.
General Warehouse Associate
Amazon
06.2020 - 12.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as fifty pounds.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
Cashier/Line Cook
Fuzzy's Taco Shop
07.2018 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
High School Diploma -
Northeast High
415 Van Brunt Blvd, Kansas City, MO 64124 05-2018
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Inventory management
- Effective communication
- Problem solving
- Adaptability
- Attention to detail
- Customer relations
- Complaint handling
- Assertiveness
- Computer proficiency
- Order fulfillment
Timeline
Customer Service Advocate
Amazon
08.2024 - 02.2025
Line Cook
Marriott
06.2023 - 06.2024
Laundry Attendant
Wash-Rite by Shoprite
03.2023 - 06.2023
Grocery Warehouse Associate
Amazon
07.2022 - 02.2023
General Warehouse Associate
Amazon
06.2020 - 12.2021
Cashier/Line Cook
Fuzzy's Taco Shop
07.2018 - 08.2021
High School Diploma -
Northeast High
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