Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kytana Ruiz

Atlanta,GA

Summary

Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.

Overview

5
5
years of professional experience

Work History

Specialist

United Cerebral Palsy
06.2021 - 05.2024
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Built and managed relationships with key clients and partners to drive growth.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.

Certified Contact Tracer

Insight Global
08.2020 - 06.2021
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.

Retail Associate

Gymboree Group
01.2019 - 05.2019
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Expressed to customers passion for company brand, products, services and solutions.
  • Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

Associate of Science - Criminal Justice

Central Penn College
Summerdale, PA
05.2023

Certified Contact Tracer - Contact Tracing

Harrisburg Area Community College
Harrisburg, PA
06.2020

Skills

  • Bilingual in Spanish
  • Customer Relations
  • Account updates
  • Chronic illness understanding
  • Community-based resources
  • Detail-oriented
  • Microsoft Office
  • Salesforce
  • CRM systems
  • Medical assessment mastery
  • Public outreach
  • Schedule Coordination
  • Store Merchandising
  • Sales
  • Self-Directed Learning
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance

Timeline

Specialist

United Cerebral Palsy
06.2021 - 05.2024

Certified Contact Tracer

Insight Global
08.2020 - 06.2021

Retail Associate

Gymboree Group
01.2019 - 05.2019

Associate of Science - Criminal Justice

Central Penn College

Certified Contact Tracer - Contact Tracing

Harrisburg Area Community College

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Kytana Ruiz