Kytell Kost
Osseo,MN
Summary
Artistic visual merchandiser brings several years of superior merchandising performance. Meticulous and creative with drive for increasing sales and brand awareness through skillful product promotion. Builds and maintains attractive displays and manages floor resets to enhance customer shopping experiences.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
FT Visual Keyholder
H&M Hennes & Mauritz
09.2023 - Current
- Proudly been working with H&M for 5 years
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Trained, managed and motivated employees to promote professional skill development.
- Constructed and installed signs and sale banners for special events and clearances.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Assisted in developing strategies for increasing sales by using visual merchandising techniques.
- Oversaw the creation of in-store signage and promotional materials to complement visual merchandising efforts.
- Analyzed sales data to identify high-performing products and adjust visual strategies to increase underperforming categories.
- Assisted customers in locating items within the store or online catalogs.
- Placed prices and descriptive signage to enhance displays and promote items.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Inspected existing displays regularly to ensure they were up to company standards.
- Planned commercial displays to entice and appeal to customers.
- Provided detailed visual merchandising guidelines to remote store locations to ensure brand consistency nationwide.
- Created innovative floor plans to maximize visibility of merchandise.
- Created window and in-store displays to promote new product launches.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Reviewed and adjusted lighting to highlight key products and create inviting store environments.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Trained retail staff on visual merchandising standards and practices to ensure store-wide consistency.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Built effective partner store relationships to improve customer satisfaction.
- Managed visual merchandising calendar, keeping track of all upcoming promotions, events, and seasonal changes.
Full Time Sales Advisor
H&M
11.2019 - 09.2023
- Shadowed previous visual merchandisers for 3 years at H&M
- Generated sales by providing excellent customer service and product knowledge
- Reorganized shelves and displays to maximize sales potential
- Collaborated with store team to identify and address customer service issues
- Developed creative window displays and instore displays to capture customer attention
- Selected and arranged products in the windows and stores to maximize their appeal
- Implemented new visual merchandising strategies to increase customer engagement
- Coordinated the selection and placement of merchandise to ensure the store was organized and attractive
- Developed and maintained positive customer relationships to increase sales opportunities
- Trained new sales associates on product knowledge, customer service, and sales procedures
- Assisted customers in navigating the store and locating items
- Processed payments and returns
- Processed truck
- Ran the supplies from the back room and placed to its location on sales floor
- Promoting the company credit card to customers
- Processed transactions using a pointofsale system
- Educated customers on product features and benefits
- Monitored store stock levels and replenished inventory as needed
- Develops positive work relationships
- Strides for inclusion & diversity
- Creative and open to new ways and/or ideas
Part time sales associate
TJ Maxx
04.2018 - 10.2019
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Computed purchases and received and processed cash or credit payment.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Received and displayed product shipments on store retail shelves upon delivery.
- Greeted customers to determine wants or needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Handled returns and exchanges according to company policies.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers and provided exceptional customer service.
Seasonal sales associate
Bath & Body Works
10.2016 - 01.2017
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Century High School
Bismarck, North Dakota05.2017
Skills
- Retail Industry
- Customer Service
- Product Knowledge
- Visual Merchandising
- Sales Generation
- Collaboration
- Creative Display Development
- Merchandise Selection
- Customer Engagement
- Store Organization
- Customer Relationship Management
- Training
- Inventory Management
- Point of Sale Systems
- Product Education
- Stock Monitoring
- Positive Work Relationships
- Inclusion and Diversity
- Creativity
Timeline
FT Visual Keyholder
H&M Hennes & Mauritz
09.2023 - Current
Full Time Sales Advisor
H&M
11.2019 - 09.2023
Part time sales associate
TJ Maxx
04.2018 - 10.2019
Seasonal sales associate
Bath & Body Works
10.2016 - 01.2017
High School Diploma -
Century High School