Kyturra Newhouse
Balch Springs,Tx
Summary
Detail-oriented Claims Associate with expertise in claim processing, investigation, and settlement. Possesses strong analytical abilities and comprehensive knowledge of insurance policies and regulations. Effectively manages caseloads, streamlines processes for efficiency, and negotiates settlements that meet the needs of all parties.
Overview
13
13
years of professional experience
Work History
Claim Associate-Express
State Farm
Richardson, Texas
03.2025 - Current
- Promoted through consecutive performance tiers to S3, the second-highest level within the role, reflecting sustained excellence in claim handling, coverage application, and customer service.
- Proactively investigated claims by gathering relevant facts, interviewing parties, and reviewing documentation to determine outcomes.
- Applied policy coverage and processed 4.5–5.5 claim tasks per hour while maintaining quality standards and compliance with state jurisdiction.
- Handled 4–5 customer calls per hour in fast-paced call center, guiding policyholders through claims process with personalized and caring service.
Icare
AXS Ticketing
Dallas, TX
06.2022 - Current
- Maintained quality control policies and procedures, enhancing customer satisfaction.
- Resolved customer complaints and queries, expediting problem resolution.
- Conducted inquiries to assess customer service needs and accurately input information. to determine service needs and accurately input information into electronic systems.
Mail Carrier
United States Postal Service
Rockwall, Tx
08.2019 - 05.2022
- Delivered letters, documents, and parcels to businesses and homes, ensuring timely receipt and customer satisfaction
- Operated truck along designated delivery routes, adhering to schedule for efficient service
- Sorts mail, including packages, according to delivery sequence
- Collected outgoing mail and postage payments along route, facilitating reliable mail processing
Collector II
Exeter Finance
Irving, Tx
04.2015 - 03.2019
- Managed delinquent Exeter Finance auto loan accounts through inbound and outbound calls.
- Executed recovery efforts on accounts delinquent 5 to 80 days to reduce potential losses
- Negotiated payment arrangements for Exeter Finance customers facing account hardship.
- Reviewed account notes, promises, and payment history in collection systems.
- Responded to customer service inquiries regarding daily interest accrual and payment due dates to enhance client understanding
Customer Service Rep
Optum
Irving, Tx
08.2013 - 04.2015
- Received inbound calls from customers interested in health insurance products, addressing inquiries and providing guidance.
- Assisted customers with inquiries about insurance and prescription drug plans, ensuring clear understanding of options.
- Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage,and drugformularies
- Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
Education
High School Diploma -
David W. Carter High School
05.2000
Skills
- Computer skills Experienced
- Claims adjudication
- Policy interpretation
- Coverage analysis
- Claim processing
Timeline
Claim Associate-Express
State Farm
03.2025 - Current
Icare
AXS Ticketing
06.2022 - Current
Mail Carrier
United States Postal Service
08.2019 - 05.2022
Collector II
Exeter Finance
04.2015 - 03.2019
Customer Service Rep
Optum
08.2013 - 04.2015
High School Diploma -
David W. Carter High School