Laura Yepes
Antioch,TN
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
Claim Associate-Express
State Farm
03.2023 - Current
- Verified client information by analyzing existing evidence on file.
- Processed and recorded claims.
- Reduced fraudulent claims through thorough investigations and strict adherence to company policies.
- Demonstrated advanced technical skills in navigating internal systems for efficient record-keeping and data management related to claim files.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Developed tailored solutions for complex cases, demonstrating exceptional problem-solving abilities.
- Assisted customers in filing accurate claims, providing clear instructions on requirements and documentation needed for successful submissions.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
Manager
The Boro Juice Bar
09.2022 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
Business Owner
Smyrna Nutrition & Energy
10.2021 - 09.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Problem Solver
Hot Topic Distribution Center
10.2014 - 03.2019
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Education
Associate of Applied Science - Health And Physical Education
Motlow State Community College
Tullahoma, TN05.2019
Skills
- Project Management
- Customer Relationship Management
- Brand Management
- Team Leadership
- Bilingual
- Fast learner
- Approachable and outgoing
- Social Media Platforms
- Managing Multiple Tasks
- Reliable
- Organized
- Issue and Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Claim Associate-Express
State Farm
03.2023 - Current
Manager
The Boro Juice Bar
09.2022 - 03.2023
Business Owner
Smyrna Nutrition & Energy
10.2021 - 09.2022
Problem Solver
Hot Topic Distribution Center
10.2014 - 03.2019
Associate of Applied Science - Health And Physical Education
Motlow State Community College