Kyune Dukes
Fort Lauderdale,FL
Overview
9
9
years of professional experience
Work History
Airline Passenger Assistant Lead
HHS Aviation - Delta
Fort Lauderdale, FL
11.2023 - Current
- Assisted customers with check-in procedures in accordance to airline regulations.
- Resolved passenger complaints promptly and professionally.
- Participated in regular meetings with team members to discuss operational issues or concerns.
- Provided excellent customer service at all times by being attentive and courteous towards passengers.
- Communicated effectively with crew members and ground staff via radio transmissions.
- Acted as an intermediary between customers and airlines in case of disputes over fares or services rendered.
- Planned daily staffing requirements with fellow management based on projected flight numbers.
- Provided customer service to passengers by answering questions, resolving complaints and addressing special requests.
- Trained new employees on proper handling of equipment, ticketing systems, security protocols.
Associate Consultant
Walmart
Fort Lauderdale, FL
01.2016 - 11.2023
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stamped price tags on merchandise, referring to official price lists.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Operated forklift and pallet jack to transport heavy loads.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Worked with chief consultant to organize and lead various projects.
- Participated in training and managing new hires to bring new team members up to speed.
- Assisted in developing and implementing different workflows and communication processes.
Education
High School Diploma -
DILLARD HIGH SCHOOL
Fort Lauderdale, FL01.2015
Associate of Arts - Computer Science
Broward College
Fort Lauderdale, FLSkills
- Planning and Execution
- Consultancy and Advisory
- Structured thinking
- Customer Relationship Management
- Operations Analysis
- Reports and documentation
- Problem-Solving
- Client Engagement
- Work planning and prioritization
- Attention to Detail
- Safety Regulations
- Research and Development
- Project Leadership
- Strategic Planning
Timeline
Airline Passenger Assistant Lead
HHS Aviation - Delta
11.2023 - Current
Associate Consultant
Walmart
01.2016 - 11.2023
High School Diploma -
DILLARD HIGH SCHOOL
Associate of Arts - Computer Science
Broward College