Kyune Dukes
Fort Lauderdale,FL
Overview
9
9
years of professional experience
Work History
Airline Passenger Assistant Lead
HHS Aviation - Delta
Fort Lauderdale, FL
11.2023 - Current
- Assisted customers with check-in procedures in accordance to airline regulations.
- Resolved passenger complaints promptly and professionally.
- Participated in regular meetings with team members to discuss operational issues or concerns.
- Provided excellent customer service at all times by being attentive and courteous towards passengers.
- Communicated effectively with crew members and ground staff via radio transmissions.
- Acted as an intermediary between customers and airlines in case of disputes over fares or services rendered.
- Planned daily staffing requirements with fellow management based on projected flight numbers.
- Provided customer service to passengers by answering questions, resolving complaints and addressing special requests.
- Trained new employees on proper handling of equipment, ticketing systems, security protocols.
Associate Consultant
Walmart
Fort Lauderdale, FL
01.2016 - 11.2023
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stamped price tags on merchandise, referring to official price lists.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Operated forklift and pallet jack to transport heavy loads.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Worked with chief consultant to organize and lead various projects.
- Participated in training and managing new hires to bring new team members up to speed.
- Assisted in developing and implementing different workflows and communication processes.
Education
High School Diploma -
DILLARD HIGH SCHOOL
Fort Lauderdale, FL01.2015
Associate of Arts - Computer Science
Broward College
Fort Lauderdale, FLSkills
- Planning and Execution
- Consultancy and Advisory
- Structured thinking
- Customer Relationship Management
- Operations Analysis
- Reports and documentation
- Problem-Solving
- Client Engagement
- Work planning and prioritization
- Attention to Detail
- Safety Regulations
- Research and Development
- Project Leadership
- Strategic Planning
Timeline
Airline Passenger Assistant Lead
HHS Aviation - Delta
11.2023 - Current
Associate Consultant
Walmart
01.2016 - 11.2023
High School Diploma -
DILLARD HIGH SCHOOL
Associate of Arts - Computer Science
Broward College
Similar Profiles
Comfort KollieComfort Kollie
Customer Service Associate at HHS AviationCustomer Service Associate at HHS Aviation
Jessica ValzinJessica Valzin
Customer Service Representative at HHS AviationCustomer Service Representative at HHS Aviation
SHANISE WIZZARDSHANISE WIZZARD
Customer Service Representative at HHS AVIATIONCustomer Service Representative at HHS AVIATION
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services