Overview
Work History
Education
Skills
Timeline
Generic

Kyune Dukes

Fort Lauderdale,FL

Overview

9
9
years of professional experience

Work History

Airline Passenger Assistant Lead

HHS Aviation - Delta
Fort Lauderdale, FL
11.2023 - Current
  • Assisted customers with check-in procedures in accordance to airline regulations.
  • Resolved passenger complaints promptly and professionally.
  • Participated in regular meetings with team members to discuss operational issues or concerns.
  • Provided excellent customer service at all times by being attentive and courteous towards passengers.
  • Communicated effectively with crew members and ground staff via radio transmissions.
  • Acted as an intermediary between customers and airlines in case of disputes over fares or services rendered.
  • Planned daily staffing requirements with fellow management based on projected flight numbers.
  • Provided customer service to passengers by answering questions, resolving complaints and addressing special requests.
  • Trained new employees on proper handling of equipment, ticketing systems, security protocols.

Associate Consultant

Walmart
Fort Lauderdale, FL
01.2016 - 11.2023
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stamped price tags on merchandise, referring to official price lists.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Operated forklift and pallet jack to transport heavy loads.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Worked with chief consultant to organize and lead various projects.
  • Participated in training and managing new hires to bring new team members up to speed.
  • Assisted in developing and implementing different workflows and communication processes.

Education

High School Diploma -

DILLARD HIGH SCHOOL
Fort Lauderdale, FL
01.2015

Associate of Arts - Computer Science

Broward College
Fort Lauderdale, FL

Skills

  • Planning and Execution
  • Consultancy and Advisory
  • Structured thinking
  • Customer Relationship Management
  • Operations Analysis
  • Reports and documentation
  • Problem-Solving
  • Client Engagement
  • Work planning and prioritization
  • Attention to Detail
  • Safety Regulations
  • Research and Development
  • Project Leadership
  • Strategic Planning

Timeline

Airline Passenger Assistant Lead

HHS Aviation - Delta
11.2023 - Current

Associate Consultant

Walmart
01.2016 - 11.2023

High School Diploma -

DILLARD HIGH SCHOOL

Associate of Arts - Computer Science

Broward College

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Kyune Dukes