Kyuntae Roberson
San Diego,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Representative
Shoe Palace
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Furniture Mover
Coleman Furniture
04.2023 - 09.2023
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
Catering Assistant
Naman's Catering
10.2022 - 12.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
City Docks Assistance
Port Of Mobile City Docks
01.2022 - 06.2022
- Reduced scrap rate with precise alignment of electrodes and workpieces for optimal welding results.
- Maximized productivity by scheduling preventive maintenance on critical equipment components, minimizing unexpected breakdowns during high-demand periods.
- Implemented best practices in resistance welding procedures, adhering to industry standards for quality assurance and regulatory compliance.
- Resolved challenging weld defects or inconsistencies by analyzing process variables, making necessary adjustments to improve overall product quality.
Education
High School Diploma -
ACCEL Academy
Mobile, AL05.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Product and Service Sales
- Upselling and Cross Selling
Timeline
Sales Representative
Shoe Palace
02.2024 - Current
Furniture Mover
Coleman Furniture
04.2023 - 09.2023
Catering Assistant
Naman's Catering
10.2022 - 12.2022
City Docks Assistance
Port Of Mobile City Docks
01.2022 - 06.2022
High School Diploma -
ACCEL Academy
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