Kyura Mallett
Baytown
Summary
Detail-oriented and guest-focused professional with extensive experience in reservations, customer service, and office management. Demonstrates exceptional organizational skills, adept at streamlining operations to enhance productivity and guest satisfaction. Excels in high-pressure environments, bringing strong problem-solving abilities and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Manager/Secretary/Receptionist/Head Reservationist
Fireside Lake LLC
03.2023 - 12.2024
- Managed high volume of phone calls and emails with professionalism
- Scheduled tours efficiently.
- Implemented efficient filling and document management systems, improving office organization.
- Ensured guests felt welcome and received excellent customer service.
- Performed cashier responsibilities.
- Effectively solved problems.
- In charge of overseeing gate house activities such as managing reservations, processing payments, facilitating guest check-ins, and coordinating rentals.
- taking costumer work order requests and scheduling them with the proper department.
- Ensured timely availability of supplies
- Accomplished multiple tasks within established timeframes.
Volunteer
Trend again consignment
07.2021 - 06.2022
- Increased efficiency by accurately typing and printing item tags.
- Successfully increased the sale of items by effectively displaying them in a visually appealing manner.
- Ensured customer satisfaction through friendly interactions.
Education
High School Diploma -
K12
05-2020
Skills
- Customer Service
- Issue Resolution
- Team Leadership
- Multitasking and prioritization
- Reservations Management
- Verbal and written communication
- Positive and professional
- Phone Etiquette
- Customer Satisfaction
- Greeting and Seating Clients
- Professional demeanor
- Multi-line telephone skills
- Office Administration
- Meticulous and organized
- Records Management
- Scheduling
- PC proficient
- Time Management
- File Management
- Supply Management
References
References available upon request.
Education and Training
other,Online
Timeline
Manager/Secretary/Receptionist/Head Reservationist
Fireside Lake LLC
03.2023 - 12.2024
Volunteer
Trend again consignment
07.2021 - 06.2022
High School Diploma -
K12
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