Monique Arredondo
Ventura ,CA
Overview
8
8
years of professional experience
Work History
Reservationist/Lead Front Desk Receptionist
Crowne Plaza Ventura Beach Hotel
Ventura, CA
08.2019 - Current
- Managed room reservations using Opera softwear
- Answering incoming calls all through out shift
- Use daily Microsoft tools such as Outlook, Word, Excel
- Lifted heavy boxes and restocked marketplace items
- Coordinated group bookings, optimizing room allocations for large events and conferences
- Standing threw out shift
- Streamlined check-in and check-out processes
- Trained new staff on reservation protocols and customer service best practices
- Resolved various issues and discrepancies for customers
- Handled billing information over phone
- Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met
- Greet and welcome all guests approaching the Front Desk
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
- Maintain a clean & organized work area
NICU Student Intern
Ventura County Medical Center
Ventura, CA
08.2019 - 12.2019
- Facilitated communication between patients and healthcare providers to enhance service delivery
- Supported clinical team in coordinating volunteer schedules, optimizing resource allocation
- Maintained tidy and organized environment
- Worked effectively in fast-paced environments
- Paid attention to detail while completing assignments
- Cleaned machines
- Restocked appliances
Macy's Retail Student Intern
Pacific View Mall
Ventura, CA
08.2018 - 06.2019
- Resolved customer inquiries promptly, ensuring a positive shopping environment
- Completed all assigned tasks and meeting deadlines
- Sorted, organized merchandise displays
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program
Food Service Cashier
Ventura County Fairgrounds
Ventura, CA
08.2018 - 08.2018
- Operated cash register systems efficiently, quickly inputting orders
- Maintained a clean and organized workspace
- Strong multitasking skills by managing multiple tasks at once
- Enhanced store organization by accurately stocking shelves and maintaining inventory control
- Lifted heavy boxes
Education
High School Diploma -
Buena High School
Ventura, CASkills
- Patience and Professionalism
- Telephone reception
- Teamwork and collaboration
- Quick thinking
- Customer service
- Time management
- Multitasking
- Reliability
- Communication
- Organizational skills
- Team leadership
- General skills Microsoft, Outlook, Docs, Excel
- Staff training
- Complaint handling
- Cash & Payment processing
Languages
English
Full Professional
Timeline
Reservationist/Lead Front Desk Receptionist
Crowne Plaza Ventura Beach Hotel
08.2019 - Current
NICU Student Intern
Ventura County Medical Center
08.2019 - 12.2019
Macy's Retail Student Intern
Pacific View Mall
08.2018 - 06.2019
Food Service Cashier
Ventura County Fairgrounds
08.2018 - 08.2018
High School Diploma -
Buena High School