Service-oriented Management Trainee focused on maintaining consistent record of achievement in multiple areas of operations. Demonstrated record of offering superior service to customers and staff. Proven history of detailed work and fast learning.
Overview
7
7
years of professional experience
Work History
Banker
Wells Fargo Bank
12.2023 - Current
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Educated customers on features and benefits of banking products and services.
Opened, closed, and updated accounts for customers.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Shift Lead
Walgreens
04.2021 - Current
As a dedicated Shift Lead at Walgreens, I consistently provided exceptional customer service, effective team management, and innovative problem-solving in a fast-paced retail environment
Customer Satisfaction Excellence: Successfully resolved a challenging customer situation involving a canceled order due to a technical issue, transforming initial frustration into gratitude through proactive problem-solving
Calm and Effective Communication: Engaged with customers in a calm and understanding manner, taking responsibility for situations and ensuring resolution to their satisfaction
Innovative Problem-Solving: Proactively collaborated with another Walgreens location to expedite and fulfill a customer's order, showcasing effective negotiation skills
Successful Resolution: Through quick problem-solving and effective communication, ensured the timely printing and delivery of the customer's order, resulting in a positive outcome
Marketing Executive
RB Diamod
02.2018 - 02.2020
Planned and executed marketing campaigns to target groups, areas and wider community.
Completed and submitted monthly and yearly reports to support executive decision making.
Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
Launched marketing activities for new product lines and market penetration.
Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
Data Entry
Cloud Factory
12.2017 - 02.2020
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Audio transcription
Planned team meetings for7 team members on every2 weeks basis
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)