KYURISHA MAHARJAN
Hercules,California
Summary
Service-oriented Management Trainee focused on maintaining consistent record of achievement in multiple areas of operations. Demonstrated record of offering superior service to customers and staff. Proven history of detailed work and fast learning.
Overview
7
7
years of professional experience
Work History
Banker
Wells Fargo Bank
12.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Shift Lead
Walgreens
04.2021 - Current
- As a dedicated Shift Lead at Walgreens, I consistently provided exceptional customer service, effective team management, and innovative problem-solving in a fast-paced retail environment
- Customer Satisfaction Excellence: Successfully resolved a challenging customer situation involving a canceled order due to a technical issue, transforming initial frustration into gratitude through proactive problem-solving
- Calm and Effective Communication: Engaged with customers in a calm and understanding manner, taking responsibility for situations and ensuring resolution to their satisfaction
- Innovative Problem-Solving: Proactively collaborated with another Walgreens location to expedite and fulfill a customer's order, showcasing effective negotiation skills
- Successful Resolution: Through quick problem-solving and effective communication, ensured the timely printing and delivery of the customer's order, resulting in a positive outcome
Marketing Executive
RB Diamod
02.2018 - 02.2020
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Launched marketing activities for new product lines and market penetration.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
Data Entry
Cloud Factory
12.2017 - 02.2020
- Transcribe given image into text
- Audio transcription
- Planned team meetings for7 team members on every2 weeks basis
Education
BBA - Business Administration
Tribhuvan University, Prime College
Khusibun, Kathmandu09.2019
High School - Management
United Academy
Kumaripati, Kathmandu12.2014
School - Account
Adarsha Vidya Mandir
Manbhawan, Kathmandu07.2012
Skills
- Microsoft office including Excel and PowerPoint
- Computer, Email writing and internet skills
- Presentation skill
- Good Communication and interpersonal skill
- Document Coordination
- Task Monitoring
- Scheduling
- Data Entry
- Accounting
- Document Sorting
- Exceptional customer service
Additional Information
Certified Phlebotomist
Timeline
Banker
Wells Fargo Bank
12.2023 - Current
Shift Lead
Walgreens
04.2021 - Current
Marketing Executive
RB Diamod
02.2018 - 02.2020
Data Entry
Cloud Factory
12.2017 - 02.2020
High School - Management
United Academy
School - Account
Adarsha Vidya Mandir
BBA - Business Administration
Tribhuvan University, Prime College
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