Kyzer McKiver
Gainesville
Summary
Personable and positive individual with excellent communication and problem-solving skills. Knowledge of customer service principles and proficiency in handling inquiries and resolving issues effectively. Committed to enhancing customer satisfaction and building long-term relationships.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Birge and Held
Gainesville, FL
04.2026 - Current
- Assisted in improving customer satisfaction by providing personalized support and efficient service solutions.
- Conducted follow-up communications to ensure customer issues were effectively resolved and satisfaction achieved.
- Documented customer interactions using CRM systems, maintaining accurate records for future reference.
- Participated in team meetings to discuss service improvements and share insights on customer needs.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Managed social media platforms, enhancing online presence and fostering community engagement.
Leasing Agent
CMC
Gainesville, FL
04.2025 - 03.2026
- Managed lease documentation, ensuring accuracy and compliance with company policies.
- Conducted property tours, highlighting key features and amenities to attract potential residents.
- Assisted in marketing strategies to enhance property visibility and attract new tenants.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Library Aide
Santa Fe Library
Gainesville, FL
05.2024 - 12.2024
- Provided front-line support while maintaining a structured and organized environment for students and staff.
- Assisted in coordinating daily operations, ensuring smooth workflow and accessibility of resources.
- Maintained and organized records, demonstrating strong attention to detail and data accuracy.
- Supported team members and contributed to a collaborative work environment.
Treasurer
League of Women Voters
Gainesville, FL
01.2024 - 04.2024
- Managed financial records and reporting with a high level of accuracy and accountability.
- Supported organizational leadership with budgeting and planning activities.
- Assisted in coordinating events and outreach efforts, contributing to team success and community engagement.
- Managed financial records ensuring accuracy and compliance with organizational policies.
- Oversaw fundraising activities, enhancing donor engagement and contribution levels.
- Implemented accounting software improving efficiency in financial tracking processes.
- Provided training to volunteers on financial procedures and best practices.
Cashier
Barnes & Noble
Gainesville, FL
12.2022 - 01.2024
- Delivered efficient and accurate transaction processing in a fast-paced environment.
- Provided high-quality customer service while supporting team goals and store operations.
- Maintained organization and compliance with store standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained store appearance by organizing merchandise displays and shelves.
- Handled returns and exchanges, adhering to company policies.
- Supported inventory management through regular stock checks and replenishment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
A.A - General
Santa Fe College
Gainesville, FL05-2025
Diploma - undefined
North Marion High School
Citra, FL05-2023
Skills
- 40 WPM Typing Speed
- Microsoft Office Suite (Word, Excel, Outlook)
- Yardi & CRM Systems
- Strong Organizational & Multitasking Abilities
- Complaint handling
- Conflict management
Timeline
Customer Experience Agent
Birge and Held
04.2026 - Current
Leasing Agent
CMC
04.2025 - 03.2026
Library Aide
Santa Fe Library
05.2024 - 12.2024
Treasurer
League of Women Voters
01.2024 - 04.2024
Cashier
Barnes & Noble
12.2022 - 01.2024
Diploma - undefined
North Marion High School
A.A - General
Santa Fe College
Additional Skills & Honors
Academic Honors: Magna Cum Laude, Dean’s List