Taylin Aldridge
Converse
Summary
Results-driven employee with strong time management, adaptability, and customer service skills. Proven ability to excel both independently and as a team member. Committed to exceeding expectations and maintaining a high level of reliability.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Connexus-Solutran
11.2023 - 02.2024
- Accurately responded to inbound phone calls using designated script, active listening skills and program knowledge to assist members with their needs and inquiries
- Answered and directed 40+ calls daily with goals including account management, web and app support, placing orders and general member support regarding our benefits program
- Ensured compliance with Protected Health Information (PHI) and HIPPA regulations
- Ability to remain professional and manage call flow under high call volume conditions.
Partner
H.E.B
01.2019 - 10.2019
- Trained and onboarded new H.E.B partners
- Executed all shift duties in a timely manner while providing excellent customer service
- Demonstrated patience and efficiency when assisting customers
- Maintained department cleanliness and adherence to protocols
- Cross-functional experience in multiple departments, including Business Center, Bakery, and Floor Associate roles.
Shift Leader
Subway
01.2018 - 01.2019
- Trained and mentored new Subway employees
- Efficiently performed closing duties, ensuring timely completion
- Managed inventory to keep food and store items stocked and organized
- Regularly monitored food temperatures to meet safety standards
- Assisted customers with menu questions and addressed allergy concerns.
Education
High School Diploma -
East Central ISD
06.2017
Skills
- 40 wpm typing speed
- Microsoft office and excel
- Strong time management and adaptability skills
- Friendly and experienced in customer service
- Proficient in training and mentoring new employees
- Team player and capable of working independently
- Attention to detail and commitment to maintaining company standards
Timeline
Customer Service Representative
Connexus-Solutran
11.2023 - 02.2024
Partner
H.E.B
01.2019 - 10.2019
Shift Leader
Subway
01.2018 - 01.2019
High School Diploma -
East Central ISD
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