Lorraine WILLIAMS

Bowie,MD

Summary

Magna Cum Laude Psychology graduate from UMGC with a distinguished 29-year professional tenure at Verizon Inc. A lifelong learner and multi-honor society inductee (Phi Kappa Phi, Pi Gamma Mu, Alpha Sigma Lambda), recognized for achieving the highest standards of academic rigor and research excellence. Expert at navigating complex systems and technical challenges, now pivoting this disciplined approach toward the psychological sciences. Committed to bridging decades of real-world organizational experience with clinical theory to provide empathetic, evidence-based support in the field of Professional Counseling.

Overview

years of professional experience

Work History

FiOS Cable Splicing Technician

Verizon Inc

Lanham, Maryland

04.1997 - Current

Installed, spliced, tested, and repaired fiber lines and customer equipment including phones, routers, and set top boxes. Prepared for splicing, rearranging, and termination of outside plant facilities while performing aloft work and distinguishing wire and cable colors.
Installed, maintained, tested, and repaired fiber lines in multi-dwelling units. Assisted field technicians with splicing and testing fiber lines for FiOS services and collaborated with contractors to ensure repair or replacement of fiber pathways for residential and commercial services.
NG-PON2 wiring central office frame for speeds up to 10g, scope and cleaning ports, and fiber jumpers, disconnect and remove fiber jumpers, scan and remove PICS, package and label PIC for shipping

Education

Bachelor of Science - Psychology

University Maryland Global Campus

Adelphi, MD

05-2025

Associate of Applied Science - Psychology

Prince George's Community College

Upper Marlboro, MD

05-2023

Skills

Core Competencies

Clinical & Academic Foundation

Psychological Theory & Research: Deep understanding of human behavior, developmental psychology, and social construction through Magna Cum Laude coursework
Academic Excellence: Recognized for high-level research and writing capabilities as a member of Phi Kappa Phi and Pi Gamma Mu
Cultural Competence: Studied media representation and diversity, essential for working with multicultural client populations
Ethical Standards: Trained in professional ethics and social responsibility through both academic honors and senior-level corporate roles

Professional and Interpersonal Skills

Active Listening & Communication: Expert at translating complex information into understandable terms, honed through nearly three decades of client-facing service
Conflict Resolution & Advocacy: Extensive experience as a Chief Steward (CWA Local 2108), advocating for others and mediating sensitive disputes
Crisis Management: Proven ability to remain calm and methodical in high-pressure technical environments, a direct carry-over to clinical crisis intervention
Systemic Problem Solving: Skilled at diagnosing complex "system" issues (technical and organizational) and implementing long-term solutions

Technical & Administrative Proficiency

Documentation & Precision: High attention to detail in reporting, testing, and compliance—critical for maintaining clinical case notes and HIPAA standards
Adaptability & Lifelong Learning: Successfully mastered evolving technologies at Verizon Inc over 29 years while simultaneously achieving top-tier academic honors

Affiliations

CWA, Local 2108, Chief Steward

Timeline