L.A. Bruno

Communicate operational safety standards, warehousing, material handling, and shipping requirements; take proactive steps to create a positive safety culture at their accounts by enforcing company policies, ensuring compliance, and meeting company safety requirements. Meeting OSHA compliance.
• Maximize efficiency of operations and profitability, make recommendations for continuous improvement, and measure key performance indicators (KPI) for both operations and warehouse processes.
• Utilize personnel management, including training and orientation of personnel, and assistance with internal and third-party (customer) systems.
• Assist in yard management as part of daily tasks and assisting with warehouse staff work when necessary.

• Oversee Yard Activities and Yard switcher.
• Logistics, Dispatch, and Transportation Manager Support
• Managed a team of warehouse personnel (31-56), ensuring timely completion of tasks and adherence to safety standards.
• Implemented process improvements that increased overall productivity within the distribution center through Pieces Per Labor Hour (PPLH) from 12.25 to 16.75. Trending over 19.5, over the past 5 months.
• Inspects merchandise for damage and discrepancies with documentation and photos.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Company goal: 48 hours; store goal: 24 hours to resolve customer issues.
• Trained and guided team members to maintain high productivity and performance metrics.
• Met with customers to discuss service needs and develop effective, practical solutions.
• Shrunk knowledge gaps with ongoing training and close employee mentoring for new, and less experienced team members. Total employee engagement over 50 associates.
• Optimized supply levels to keep stock within ideal parameters for expected needs, from season to season, going from 35 to 20 out of stocks between the 5 departments being supervised and overseen.

• Developed productive relationships with key account holders, with a minimum goal of 30 calls to clients within a given week, checking (exceeding or meeting expectations, discussing improvements, and Likely To Recommend [LTR]), and regularly testing the temperature of the customer.
• Used critical thinking to break down problems, evaluate solutions, and make decisions alone and, at times, with other team members.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Executed Human Resources functions continually, from employee acquisition, disciplinary actions, payroll, and more.

• Assisted in recruiting, hiring, and training of team members, approximately (11-27) direct subordinates.
• Collaborated with assistant managers and peers to open and close the bookkeeping office, handle large transactions, and manage inventory.
• Supervised daily operations of multi-million dollar shipping/receiving operations, budgeting $31 million to $48 million in yearly sales, and turns between 6.6-8.8.
• Direct product flow and informed management of delays and challenges, as well as suggested resolutions.
• Relaying information on the store from the night shift to the overnight shift to complete a smooth transition, and then again with the overnight shift to the opening. With the Pack Down Team, Maintenance Team, and Receiving and Delivery Team, with dedicated tasks and execution.