LaAndra Henderson
Summary
Highly accomplished and result driven professional with a proven track record of success in sales and project management. Demonstrated expertise and exceeding sales target managing complex projects and provide exceptional customer service. Adept at building and maintaining strong client relationships, identifying opportunities for growth and delivering outstanding results. Committed to delivering excellence and driving business assess through strategic planning effective communication and innovative problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
Citibank
06.2022 - 06.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.''
Project Manager
PNC Bank
07.2017 - 06.2022
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
Loan Officer
Citibank
11.2012 - 07.2017
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Implemented a new sales strategy that increased client acquisition by 30%
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
Education
High School Diploma -
McClure South Berkeley
St Louis, MOSkills
Project Management
Project Planning
Project planning and development
Project Scheduling
MS Project
MS Planner
Jira
Proficient in CRM software
Certification
- PMP - Project Management Professional Fundamentals
Timeline
Project Manager
Citibank
06.2022 - 06.2024
Project Manager
PNC Bank
07.2017 - 06.2022
Loan Officer
Citibank
11.2012 - 07.2017
High School Diploma -
McClure South Berkeley