Labarcia Wisener
Hazlehurst,GA
Summary
Driven by a results-focused approach, I leveraged my expertise in food safety compliance and exceptional customer service at Walmart, enhancing customer satisfaction and contributing to a significant increase in departmental sales. My adaptability and keen attention to detail ensured high-quality standards across diverse roles, from cake decorating to fresh food, fostering positive customer engagements and operational excellence.
Overview
6
6
years of professional experience
Work History
Fresh Food Associate
Walmart
Suffolk, VA
02.2022 - 01.2024
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
- Scanned shelves and product cases for expired stock and outdated items.
- Supported store management by executing additional tasks as needed, including cashier functions or assisting in other departments when necessary.
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
- Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
- Referred to established price lists to stamp and attach price tags on merchandise.
- Promoted positive relationships among coworkers by fostering open communication channels within the team.
- Maintained proper food safety standards to minimize risk of contamination and ensure consumer safety.
- Managed the presentation of displays, creating visually appealing arrangements that attracted customer attention and increased sales potential.
- Enhanced customer satisfaction by providing fresh and high-quality products daily.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cake Decorator
Walmart
Edinburg, VA
06.2019 - 02.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Packaged finished products for sale.
- Cleaned and maintained kitchen equipment and oven.
- Trained new employees on bakery methods and procedures.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Helped the baker as needed and other parts of the department whenever needed; such as produce, meat and the deli.
- Was sent as part of the remodel team to other stores.
- Was sent to other stores to work on their cakes when they did not have a cake decorator in house so they could still produce orders.
House Cleaner
OBX Cleaning Company
Kill Devil Hills, NC
06.2018 - 09.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
Education
Diploma -
Currituck County High School
Barco, NC06.2013
Skills
- Cleanliness and hygiene
- Food Safety Compliance
- Quality control understanding
- Basic Math Competency
- Product Knowledge Expertise
- Order processing accuracy
- Inventory management proficiency
- Stock Rotation Knowledge
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Team Cooperation
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Customer Needs Assessment
- Item Ticketing and Pricing
- Performance Organization
- Quick learner
Timeline
Fresh Food Associate
Walmart
02.2022 - 01.2024
Cake Decorator
Walmart
06.2019 - 02.2022
House Cleaner
OBX Cleaning Company
06.2018 - 09.2018
Diploma -
Currituck County High School