Labortiya Stallworth
Pensacola ,FL
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service, accuracy and efficiency and capable of working with little oversight.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Alorica Corp
Pensacola, FL
12.2013 - 04.2017
- Reviewed account and service histories to identify trends and unaddressed issues
- Documented conversations with customers in [Excel] to track requests, problems and solutions offered
- Answered [500]+ inbound calls per day and directed to designated individuals or departments
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Addressed customer service inquiries quickly and accurately
- Consulted with upset customers to determine best methods to resolve service and billing issues
Detention Assistant
Escambia County Sheriff's Office
Pensacola, FL
04.2017 - 04.2018
- Provided onsite training
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Inputted information from customer calls and onsite service visits into the company's system using [Excel]
- Effectively controlled the release of proprietary and confidential information for general client lists
- Created communication strategies to meet client objectives
- Created highly organized filing system for account documents resulting in increased efficiency
- Managed all payments processing, invoicing and collections tasks
- Processed invoice payments and recorded information in account database
Clerk
Matt McKeehan Bail Bonds
Pensacola, FL
04.2018 - Current
- Worked closely with front-end staff to assist customers
- Helped customers find specific products, answering questions and offering advice
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Answered phone calls to assist customers with questions in a timely manner
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Maintained high productivity by efficiently processing cash, credit, debit payments for customers
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Education
High School Diploma -
Escambia High School
Pensacola, FL2013
Skills
- Billing and Invoicing
- Customer satisfaction
- Spreadsheet development
- Handling payments
- Verbal and writing communication
- Database entry
- Cash management
- Payment processing
- Credit and cash transactions
- Research
Timeline
Clerk
Matt McKeehan Bail Bonds
04.2018 - Current
Detention Assistant
Escambia County Sheriff's Office
04.2017 - 04.2018
Customer Service Representative
Alorica Corp
12.2013 - 04.2017
High School Diploma -
Escambia High School