Labra Ambo
Clarksville,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Sr Administrative Assisstant
Constellation
2022.08 - Current
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
Business Analyst
First Impression Staffing
2021.01 - 2022.06
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Team Lead
Ripple Management Inc
2019.10 - 2021.01
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Arts - Management Information Systems
Western Washington University
Bellingham, WAAssociate of Arts - Computer Science
Edmonds Community College
Lynnwood, WASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint resolution
- Follow-up skills
- Microsoft Office Suite
Timeline
Sr Administrative Assisstant
Constellation
2022.08 - Current
Business Analyst
First Impression Staffing
2021.01 - 2022.06
Team Lead
Ripple Management Inc
2019.10 - 2021.01
Bachelor of Arts - Management Information Systems
Western Washington University
Associate of Arts - Computer Science
Edmonds Community College
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