Labrea Smith
Centerville,Ohio
Summary
I have been in customer service for more than 9 years, and could not imagine not talking to people on a daily basis. I've been in management and training positions that have helped better other staff techniques and skill. I've goy five years of sales experience and sales training.
Overview
9
9
years of professional experience
Work History
Sales Agent
Spectrum
West Chester
07.2023 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Maintained back end procedures such as; inventory, handling supplies, shipping and receiving merchandise
Assistant Office Manager
Aspen Dental
04.2022 - 07.2023
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
Store Manager
AT&T
Centerville
08.2021 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Consultant
AT&T
Beavercreek, OH
12.2019 - 08.2021
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Preschool Teacher
Ally Child Care
Centerville, OH
10.2018 - 12.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Infant Teacher
Crayons Academy
01.2018 - 10.2018
- Kept classroom and feeding areas clean, neat, and safe.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted development of social, emotional, and communication skills in infants.
Toys Associate
Walmart
09.2016 - 12.2017
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Data Tech
Sinclair
Dayton, OH
01.2015 - 07.2016
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with confidential data and organizing to qualify students for scholarships
Education
Associate of Arts - Communications
Sinclair Community College
Dayton, OH05.2017
Miami Valley Career Technology Center
Clayton, OH05.2014
High School Diploma -
Northmont High School
Clayton, OH05.2014
18 Semester hours: IT Basics, Network+, A+ Essentials, A+ Technician, Intro to Desktop OS, Intro to User Support -
Career-Technical Credit Transfer - Information Support and Services
3 Semester Hours: Access Database, Computer Concepts, Introduction To Operating Systems, Introduction To Microsoft Office -
Sinclair College
Skills
- Microsoft Office 2007 Word, Excel, Outlook, Power Point Adobe Photoshop, InDesign, Illustrator, Dreamweaver
- Interpersonal Communication, Non-Verbal Communication, Mass Communication, Group Communication
- Sales Training
- Customer Service
- Teamwork and Collaboration
- Office Administration
- Staff Training
- Payroll and budgeting
Timeline
Sales Agent
Spectrum
07.2023 - Current
Assistant Office Manager
Aspen Dental
04.2022 - 07.2023
Store Manager
AT&T
08.2021 - 01.2022
Retail Sales Consultant
AT&T
12.2019 - 08.2021
Preschool Teacher
Ally Child Care
10.2018 - 12.2019
Infant Teacher
Crayons Academy
01.2018 - 10.2018
Toys Associate
Walmart
09.2016 - 12.2017
Assistant Data Tech
Sinclair
01.2015 - 07.2016
Associate of Arts - Communications
Sinclair Community College
Miami Valley Career Technology Center
High School Diploma -
Northmont High School
18 Semester hours: IT Basics, Network+, A+ Essentials, A+ Technician, Intro to Desktop OS, Intro to User Support -
Career-Technical Credit Transfer - Information Support and Services
3 Semester Hours: Access Database, Computer Concepts, Introduction To Operating Systems, Introduction To Microsoft Office -
Sinclair College