Labresha Ferdinand
Jackson,MS
Summary
Adept at navigating high-stress situations, I significantly enhanced customer loyalty and repeat business for Coduent through empathetic resolution of complaints and efficient handling of escalated calls. My expertise in customer service and critical thinking, coupled with a knack for relationship building and data entry, consistently led to satisfactory outcomes for both customers and the company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Coduent
03.2018 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Hinds Community College
Raymond, MS05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Coduent
03.2018 - 06.2023
GED -
Hinds Community College
Similar Profiles
Alphonsa JoyAlphonsa Joy
ACCOUNTING SERVICES ASSOCIATE at CODUENTACCOUNTING SERVICES ASSOCIATE at CODUENT
JAMES SANFORD CLARK, JrJAMES SANFORD CLARK, Jr
Military C-17 Pilot at Air ForceMilitary C-17 Pilot at Air Force
Jada BaileyJada Bailey
Medical Assistant at Desoto Family Care ClinicMedical Assistant at Desoto Family Care Clinic