LaBreshay Brown
North Las Vegas,NV
Summary
Customer service professional with over 10 years of experience delivering top-tier support in high-volume environments. Adept at building strong relationships, resolving conflicts efficiently, and ensuring positive customer experiences across phone, email, and chat platforms. Skilled in multitasking, active listening, and staying composed under pressure. Looking to leverage my empathy, communication, and organizational strengths in a customer-focused role that values quality service and meaningful interactions.
Overview
13
13
years of professional experience
Work History
Care Coordinator
Optum
02.2018 - Current
- Deliver high-quality customer service through outbound and inbound phone outreach.
- Schedule and confirm appointments with accuracy and professionalism.
- Engage members with empathy and clear communication to build trust and satisfaction.
- Meet productivity, quality, and attendance goals consistently.
- Maintain HIPAA compliance and confidentiality with all member interactions.
Customer Service Representative
Sitel
08.2015 - 01.2018
- Handled high call volumes while providing fast, friendly, and effective service.
- Identified customer needs and delivered solutions or escalated when necessary.
- Explained products and services clearly to educate and upsell effectively.
- Maintained professionalism and product knowledge while multitasking across systems.
- Balanced policy compliance with personalized service for best outcomes.
Customer Service Representative
ACS
08.2012 - 08.2015
- Managed incoming/outgoing calls for mobile support and billing inquiries.
- Provided technical assistance and resolved customer concerns swiftly.
- Developed strong rapport with customers, leading to increased satisfaction.
- Remained calm and solutions-focused in high-pressure or escalated situations.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA06.2012
Skills
- Inbound & Outbound Customer Service
- Conflict Resolution & Problem Solving
- Appointment Scheduling & Calendar Management
- Data Entry & Computer Navigation
- Microsoft Office & Excel Proficiency
- Time Management & Workflow Coordination
- Professional Telephone Etiquette
- Team Collaboration & Leadership
Timeline
Care Coordinator
Optum
02.2018 - Current
Customer Service Representative
Sitel
08.2015 - 01.2018
Customer Service Representative
ACS
08.2012 - 08.2015
High School Diploma -
Bakersfield High School