Labria Stancil
Townsend,DE
Summary
Knowledgeable and skilled Inbound Problem Solver equipped to handle receiving issues with high degree of autonomy and excellent decision-making abilities. Well-trained team member with significant experience resolving routine and complex technical, physical and merchandise concerns.
Overview
5
5
years of professional experience
1
1
Certification
Work History
LPN
Banyan Treatment Center
DE
02.2020 - Current
- Maintains frequent phone contact with provider representatives, third-party customer service representatives, pharmacy staff, and case managers.
- Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.
- Provide excellent, safe patient care.
- Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
LPN/Patient advocate
Rhino Staffing
DE
10.2019 - 12.2020
- Organized and handled calls with speed and accuracy.
- Maintained patient safety and confidentiality.
- Providing pre-authorizations.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Education
Associates in Business -
Delaware Tech Community
DE12-2025
Nursing Degree -
Polytech Adult Ed
DE06.2019
Skills
- Strong organizational skills
- Client advocate
- Quick training and development
- Paying close attention to detail
- Complaint Investigation
- Account Management
- Call Documentation
- De-Escalation Techniques
- Conflict Mediation
Certification
- BLS/CPR certified
- Narcan certified
Languages
English
Awards
- Employee of the month 3 months in a row
- Deans list in nursing school
References
References available upon request.
Timeline
LPN
Banyan Treatment Center
02.2020 - Current
LPN/Patient advocate
Rhino Staffing
10.2019 - 12.2020
Associates in Business -
Delaware Tech Community
Nursing Degree -
Polytech Adult Ed
- BLS/CPR certified
- Narcan certified
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