Melodie Caldwell
Albany,NY
Summary
I am highly energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I am reliable and friendly. I quickly learn and master new concepts and skills. I'm passionate about helping people and creating a satisfying reliable and punctual Employee who possesses an excellent work ethic with more than 10 years in retail. Areas of expertise include inventory, cash management, and exceptional customer service. I also have over 8 years experience in the medical field. I pride myself in being compassionate and doing all I can to make my patients feel safe and comfortable.
Overview
23
23
years of professional experience
Work History
LPN
Aveanna Health Care
12.2019 - 09.2024
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Collaborated with various healthcare professionals to develop comprehensive treatment plans tailored to the unique needs of each child.
CSR
Child Support Xerox
05.2014 - 01.2015
- Customer service representative, help customers find solutions for child support related issues
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Crew Member
Dunkin Donuts
09.2013 - 04.2014
- Customer service, food preparation, cashier
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Lingerie specialist
JC Penny
02.2009 - 11.2009
- Excelled in exceeding daily credit card application goals
- Organized the store by returning all merchandise to its proper place
- Cashier and customer service
- Ensured clean fitting rooms were consistently available for use by customers by regularly checking room conditions throughout shifts.
- Participated in ongoing training sessions to stay current with industry trends, product features, and best practices for salesmanship.
- Improved customer loyalty by consistently delivering exceptional service, attending to clients'' needs promptly and professionally.
- Enhanced customer satisfaction by providing personalized lingerie recommendations based on individual preferences and body types.
Cashier
Sams Club
05.2008 - 02.2009
- Cashier, provided customer service
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Med Aid
Fawn Ridge
05.2006 - 04.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Key Holder
Piercing Pagoda
03.2005 - 05.2006
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Minimized loss due to theft or damage by implementing strict security measures throughout the store.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Rep
Deb Shop
12.2003 - 01.2005
- Assisted customers in finding out-of-stock items
- Assisted customers with store and product complaints
- Worked as a team member performing cashier duties, product assistance and cleaning
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
Dunkin Donuts
06.2002 - 12.2003
- Worked as a team member
- Provided great customer service
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Activity Staff
Van Rennselaer Manor
06.2001 - 09.2001
- I was in charge of bringing the elderly to all their activities
- This was a summer youth program
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED - General
Hudson Valley
Troy, NYLPN - LPN
Horizon Healthcare Institute
3716 N Wickham Rd Suite 2, Melbourne, FL, 3293504.2018
Skills
- Cash handling accuracy
- Excellent multi-tasker
- Exceptional customer service
- Detail-oriented
- Strong communication skills
- Superb sales professional
- Strong organizational skills
- Team player
- Active listening skills
- Strong work ethic
- Vital signs monitoring
- Medical Documentation
- Geriatric Nursing
- Catheter Care
- Tracheostomy Care
- Compassionate Care
- Diabetes management
- Rehabilitation Nursing
- Palliative Care
- Respiratory Care
- Disease Prevention
- Home healthcare
- Wound Care
- HIPAA Compliance
- Patient Care
- Pediatric Care
Timeline
LPN
Aveanna Health Care
12.2019 - 09.2024
CSR
Child Support Xerox
05.2014 - 01.2015
Crew Member
Dunkin Donuts
09.2013 - 04.2014
Lingerie specialist
JC Penny
02.2009 - 11.2009
Cashier
Sams Club
05.2008 - 02.2009
Med Aid
Fawn Ridge
05.2006 - 04.2007
Key Holder
Piercing Pagoda
03.2005 - 05.2006
Customer Service Rep
Deb Shop
12.2003 - 01.2005
Crew Member
Dunkin Donuts
06.2002 - 12.2003
Activity Staff
Van Rennselaer Manor
06.2001 - 09.2001
GED - General
Hudson Valley
LPN - LPN
Horizon Healthcare Institute
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