Melodie Caldwell
Albany,NY
Summary
I am highly energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I am reliable and friendly. I quickly learn and master new concepts and skills. I'm passionate about helping people and creating a satisfying reliable and punctual Employee who possesses an excellent work ethic with more than 10 years in retail. Areas of expertise include inventory, cash management, and exceptional customer service. I also have over 8 years experience in the medical field. I pride myself in being compassionate and doing all I can to make my patients feel safe and comfortable.
Overview
23
23
years of professional experience
Work History
LPN
Aveanna Health Care
760 North Dr STE D, Melbourne, FL, 32934
12.2019 - 09.2024
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Collaborated with various healthcare professionals to develop comprehensive treatment plans tailored to the unique needs of each child.
CSR
Child Support Xerox
8 Southwoods Blvd, Albany, NY, 12211
05.2014 - 01.2015
- Customer service representative, help customers find solutions for child support related issues
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Crew Member
Dunkin Donuts
60 Broadway, Menands, NY, 12204
09.2013 - 04.2014
- Customer service, food preparation, cashier
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Lingerie specialist
JC Penny
Latham Circle Mall, Latham, NY, 12110
02.2009 - 11.2009
- Excelled in exceeding daily credit card application goals
- Organized the store by returning all merchandise to its proper place
- Cashier and customer service
- Ensured clean fitting rooms were consistently available for use by customers by regularly checking room conditions throughout shifts.
- Participated in ongoing training sessions to stay current with industry trends, product features, and best practices for salesmanship.
- Improved customer loyalty by consistently delivering exceptional service, attending to clients'' needs promptly and professionally.
- Enhanced customer satisfaction by providing personalized lingerie recommendations based on individual preferences and body types.
Cashier
Sams Club
579 Troy Schenectady RD, Latham, NY, 12110
05.2008 - 02.2009
- Cashier, provided customer service
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Med Aid
Fawn Ridge
2902 Tibbits Ave, Troy, NY, 12180
05.2006 - 04.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Key Holder
Piercing Pagoda
Latham Circle Mall, Latham, NY, 12110
03.2005 - 05.2006
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Minimized loss due to theft or damage by implementing strict security measures throughout the store.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Rep
Deb Shop
Latham Circle Mall, Latham, NY, 12110
12.2003 - 01.2005
- Assisted customers in finding out-of-stock items
- Assisted customers with store and product complaints
- Worked as a team member performing cashier duties, product assistance and cleaning
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
Dunkin Donuts
60 Broadway, Menands, NY, 12204
06.2002 - 12.2003
- Worked as a team member
- Provided great customer service
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Activity Staff
Van Rennselaer Manor
85 Bloomingrove DR, Troy, NY, 12180
06.2001 - 09.2001
- I was in charge of bringing the elderly to all their activities
- This was a summer youth program
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED - General
Hudson Valley
Troy, NYLPN - LPN
Horizon Healthcare Institute
3716 N Wickham Rd Suite 2, Melbourne, FL, 3293504.2018
Skills
- Cash handling accuracy
- Excellent multi-tasker
- Exceptional customer service
- Detail-oriented
- Strong communication skills
- Superb sales professional
- Strong organizational skills
- Team player
- Active listening skills
- Strong work ethic
- Vital signs monitoring
- Medical Documentation
- Geriatric Nursing
- Catheter Care
- Tracheostomy Care
- Compassionate Care
- Diabetes management
- Rehabilitation Nursing
- Palliative Care
- Respiratory Care
- Disease Prevention
- Home healthcare
- Wound Care
- HIPAA Compliance
- Patient Care
- Pediatric Care
Timeline
LPN
Aveanna Health Care
12.2019 - 09.2024
CSR
Child Support Xerox
05.2014 - 01.2015
Crew Member
Dunkin Donuts
09.2013 - 04.2014
Lingerie specialist
JC Penny
02.2009 - 11.2009
Cashier
Sams Club
05.2008 - 02.2009
Med Aid
Fawn Ridge
05.2006 - 04.2007
Key Holder
Piercing Pagoda
03.2005 - 05.2006
Customer Service Rep
Deb Shop
12.2003 - 01.2005
Crew Member
Dunkin Donuts
06.2002 - 12.2003
Activity Staff
Van Rennselaer Manor
06.2001 - 09.2001
GED - General
Hudson Valley
LPN - LPN
Horizon Healthcare Institute