Labrina Oliver
Miami Gardens
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
31
31
years of professional experience
Work History
Ulta Beauty Manager
Target
08.2023 - Current
- Lead customer service initiatives and maintain exceptional service standards
- Manage daily operations, including inventory management, Ship from Store orders, and visual merchandising
- Drive sales performance through strategic planning and team development
- Execute store opening/closing procedures as Leader on Duty for a 50M USD store
- Oversee customer complaint resolution and service recovery processes
- Led full-cycle recruitment, hiring, and onboarding processes for beauty team
- Implemented succession planning strategies to identify and develop future leaders
Women's Department Manager
Target
04.2019 - 08.2023
- Implemented customer service training programs and mentored staff development
- Increased customer satisfaction through efficient fitting room operations
- Optimized inventory management and visual presentation to enhance customer experience
- Execute store opening/closing procedures as Leader on Duty for a 38M USD store
- Created effective staff schedules to maximize customer service coverage
- Hired, mentored, and coached team members to promote career growth and internal advancement
- Achieved department sales goals through effective team leadership
- Successfully managed and motivated a team of 40 employees to achieve service excellence
Men's and Shoes Department Team Leader
Target
01.2012 - 04.2019
- Developed and implemented customer service strategies
- Maintained optimal inventory levels to ensure customer satisfaction
- Created effective staff schedules to maximize customer service coverage
- Led a team of 30 employees, focusing on customer service excellence
- Managed workforce planning, scheduling, and capacity optimization team members
- Created and executed staff development initiatives to enhance team capabilities and performance
Women's Department Team Leader
Target
03.2002 - 01.2012
- Managed 25 employees, emphasizing customer-first approach
- Led inventory management and visual presentation to enhance customer experience
- Enhanced customer experience through efficient fitting room operations
- Implemented service standards and procedures
- Monitored and improved department performance metrics
- Conducted regular performance evaluations and provided constructive feedback for team development
Kids and Infant Department Team Leader
Target
08.1994 - 03.2002
- Built and maintained a customer-focused culture among 20 team members
- Execute daily operations, including inventory management, and visual merchandising
- Resolved complex customer service issues effectively
- Optimized department layout for improved customer experience
- Trained staff in customer service best practices
Education
High School -
Miami Central High Senior High School
Skills
- Customer Service Leadership
- Team Management & Development
- Conflict Resolution
- Operations Management
- Performance Optimization
- Staff Training & Development
- Schedule Optimization
- Inventory Management
- Kronos Scheduling
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access)
- SharePoint
- Staff training and development
- Client relationship building
- Teamwork and collaboration
- Excellent communication
Timeline
Ulta Beauty Manager
Target
08.2023 - Current
Women's Department Manager
Target
04.2019 - 08.2023
Men's and Shoes Department Team Leader
Target
01.2012 - 04.2019
Women's Department Team Leader
Target
03.2002 - 01.2012
Kids and Infant Department Team Leader
Target
08.1994 - 03.2002
High School -
Miami Central High Senior High School