Labrisco Thompson
Murfreesboro,US
Summary
Meticulous Claims Associate with 9 years of experience efficiently processing insurance claims and managing client inquiries. Maintaining strong relationships with policyholders and collaborating with cross-functional teams to achieve organizational goals. Committed to delivering exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive Ins
10.2023 - Current
- Prepare reports to be submitted to company's data processing department
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
- Contact or interview claimants, doctors, medical specialists, or employers to get additional information
- Pay and process claims within designated authority level
- Communicate with insurance brokers to obtain information necessary for processing claims
- Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis
- Present cases and participate in their discussion at claim committee meetings
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
- Adjust reserve or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies
DESIGN AND SALES
Vizion Apparel
10.2008 - Current
- Developed relationships with vendors and negotiated cost-effective contracts for supplies.
- Create designs for T-shirts and other products.
- Assist with the production and creation of products.
- Assist customers with online and in-person sales.
- Communicate with customers to determine their needs.
- Coordinate outdoor vending events, and travel.
Garden Associate
The Home Depot Inc
12.2021 - 09.2024
- Provided customer service to customers with vast knowledge of products in department
- Troubleshooting issues in the department as well as set product placement in department
Customer Service and Billing
State Farm Insurance
09.2019 - 06.2023
- Explain and clarify billing statements
- Worked with agents and customers to resolve billing disputes
- Provided clear and concise explanations of the State Farm insurance products and billing procedures to co-workers and customers
- Resolved billing and payment issues as well as cash, credit card, or check transactions
- Explain coverage limits and how work
- Handled billing concerns and questions and professionally handled high confidential items
- Answered the phones and assisted the agent with transactions and underwriting issues
- Follow up on past due/non-pay cancellations and assist with payment processing
- Handled accounting issues and made office deposits on daily basis
Claims Adjuster
The Best Claims Solutions
11.2015 - 08.2019
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Prepare reports to be submitted to the company's data processing department.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases, and to contribute to a reduced loss ratio.
- Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
- Pay and process claims within the designated authority level.
- Communicate with insurance brokers to obtain the information necessary for processing claims.
- Maintain claim files, such as records of settled claims, and an inventory of claims requiring detailed analysis.
- Present cases and participate in their discussion at claim committee meetings.
- Analyze data used in settling claims to ensure that claims are valid, and that settlements are made according to company practices and procedures.
- Adjust reserves or provide reserve recommendations, to ensure that reserve activities are consistent with corporate policies.
Education
General Studies -
Henry A. Bradshaw
Florence, AL05-1993
Some College (No Degree) - Art Education
University of North Alabama
Florence, ALSome College (No Degree) - Art Education
Alabama State University
Montgomery, ALSkills
- Time management
- Negotiation
- Microsoft excel
- Accident scene investigations
- Insurance fraud expertise
- Policy investigations
- Claims processing
- Attention to detail
- Critical thinking
- Customer service
- Empathy and patience
- Team collaboration
- Liability assessment
- Problem-solving
- Claims investigation
- Decision-making
- Verbal and written communication
- Highly motivated
Certification
States worked in
- FL, GA, AL, TN, KY, MS, AR, MO, SC, NC, VA, LA,
- WV, DC, MD, PA, MA, NH, VT, DE, RI, ME, CT
- OH, IL, IN, WI, MN, IA, KS, CO, AZ, WY, MT
Affiliations
- Youth Football and Basketball Coach, Youth Mentor and Speaker, assist with College Recruitment Strategies.
References
References available upon request.
Timeline
Claims Adjuster
Progressive Ins
10.2023 - Current
Garden Associate
The Home Depot Inc
12.2021 - 09.2024
Customer Service and Billing
State Farm Insurance
09.2019 - 06.2023
Claims Adjuster
The Best Claims Solutions
11.2015 - 08.2019
DESIGN AND SALES
Vizion Apparel
10.2008 - Current
General Studies -
Henry A. Bradshaw
Some College (No Degree) - Art Education
University of North Alabama
Some College (No Degree) - Art Education
Alabama State University
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