Antoine Sheppard
Murfreesboro,TN
Summary
Total years of Experience : 5 Years Of Auto Claim Experience
Experience in Auto Claims: Proficient Experience in Processing claims and determining liability/coverage
Current Location : Nashville, TN
Currently on a project : No
if no, last project completed date : 10/05/22
Availability for the new project: Yes
Active Claims License: yes / no: Yes
Expected rate/ Salary : 35 hr___on W2/ __ on 1099
and communication traits.
Overview
6
6
years of professional experience
Work History
Independent Auto Claims Adjuster
The Littleton Group
Nashville, TN
10.2021 - 10.2022
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Auto Claims Adjuster
Progressive
New York, NY
09.2017 - 09.2021
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
IT Help Desk Agent
Tractor Supply Distribution Center
Brentwood, TN
09.2016 - 07.2017
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Digital Cyber Security
Herkimer Community College
Herkimer, NY05.2023
Skills
- Claims Adjustments
- Claims Investigations
- Investigative Reports
- Data Synchronization
- MS SQL Server 2000
- Database Support
- Microsoft Active Directory
- User Support and Troubleshooting
- Analytical and Methodical
- Support Ticket System Management
- VPN Configurations
- Help Desk Support
Timeline
Independent Auto Claims Adjuster
The Littleton Group
10.2021 - 10.2022
Auto Claims Adjuster
Progressive
09.2017 - 09.2021
IT Help Desk Agent
Tractor Supply Distribution Center
09.2016 - 07.2017
Associate of Science - Digital Cyber Security
Herkimer Community College