Antoine Sheppard
Murfreesboro,TN
Summary
Total years of Experience : 5 Years Of Auto Claim Experience
Experience in Auto Claims: Proficient Experience in Processing claims and determining liability/coverage
Current Location : Nashville, TN
Currently on a project : No
if no, last project completed date : 10/05/22
Availability for the new project: Yes
Active Claims License: yes / no: Yes
Expected rate/ Salary : 35 hr___on W2/ __ on 1099
and communication traits.
Overview
6
6
years of professional experience
Work History
Independent Auto Claims Adjuster
The Littleton Group
10.2021 - 10.2022
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Auto Claims Adjuster
Progressive
09.2017 - 09.2021
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
IT Help Desk Agent
Tractor Supply Distribution Center
09.2016 - 07.2017
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Digital Cyber Security
Herkimer Community College
Herkimer, NY05.2023
Skills
- Claims Adjustments
- Claims Investigations
- Investigative Reports
- Data Synchronization
- MS SQL Server 2000
- Database Support
- Microsoft Active Directory
- User Support and Troubleshooting
- Analytical and Methodical
- Support Ticket System Management
- VPN Configurations
- Help Desk Support
Timeline
Independent Auto Claims Adjuster
The Littleton Group
10.2021 - 10.2022
Auto Claims Adjuster
Progressive
09.2017 - 09.2021
IT Help Desk Agent
Tractor Supply Distribution Center
09.2016 - 07.2017
Associate of Science - Digital Cyber Security
Herkimer Community College
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