Doris Hutmacher
Auto Claims Adjuster
Thayne,WY
Summary
Driven professional with extensive experience in auto claims adjustment and office management, notably at Progressive. Excelled in fraud detection, customer service, and efficient claims processing, leveraging skills in insurance policy knowledge and teamwork. Achieved significant cost savings through adept negotiation and repair cost estimating, enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Independent Auto Claims Adjuster
307 Wild West Claims
05.2024 - Current
- Assisted in fraud detection efforts by identifying and reporting suspicious claims activity.
- Provided exceptional customer service during stressful situations, empathizing with clients'' needs while maintaining professionalism.
- Conducted site visits to assess vehicle damage firsthand, leading to more accurate evaluations and faster resolutions.
- Documented all findings in concise reports.
Office Manager/Auto Body Estimator
Mike's Body Shop LLC
08.2023 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence, minimum of 20 per day
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
- Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
Auto Claims Adjuster
Progressive
02.2023 - 08.2023
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Issued payouts to claimants.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Negotiated settlements with claimants and repair facilities to control costs while maintaining high levels of customer satisfaction.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Office Manager/Auto Collision Estimator
Prazma Paint & Autobody
12.2009 - 02.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
GED -
Central Wyoming College-outreach Center
Jackson11.1997
Skills
- Insurance policy knowledge
- Claims Investigation
- Integrity and Honesty
- Estimating Repair Costs
- Auto repair knowledge
- Technical knowledge
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Claims process explanation
- Knowledgeable in CCC One, Audatex, Mitchell
- Claims Assessments
- Claim Handling
- Repair Negotiations
- Automotive Component Understanding
- Salvage Value Determination
- Body Shop Knowledge
- Bookkeeping
- Billing
Wyoming Adjusters Licence
# 552644 obtained in 2023
Additional Information
Wyoming Notary
Timeline
Independent Auto Claims Adjuster
307 Wild West Claims
05.2024 - Current
Office Manager/Auto Body Estimator
Mike's Body Shop LLC
08.2023 - 04.2024
Auto Claims Adjuster
Progressive
02.2023 - 08.2023
Office Manager/Auto Collision Estimator
Prazma Paint & Autobody
12.2009 - 02.2023
GED -
Central Wyoming College-outreach Center