Vickie Senegal
Arlington,Texas
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Seasoned Auto Claims Adjuster with 9-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies.
Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation, and policy interpretation. Adept at investigating and resolving liability exposures in over 32 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Independent Auto Claims Adjuster
Eberls Claim Service
03.2024 - 07.2024
- Conducted thorough investigations for accurate claim assessments, reducing company losses.
- Maintained detailed records of each case, facilitating easy retrieval of information when needed for future reference or audits.
- Negotiated with claimants to settle claims.
- Provided exceptional customer service during stressful situations, empathizing with clients'' needs while maintaining professionalism.
- Developed expertise in specialized areas such as total loss calculations or complex mechanical issues related to auto damage, becoming a valuable resource for the team.
- Evaluated and investigated over 100 auto claims in 2024 and decided whether insurer should pay claim.
Independent Claims Adjuster
Eberls Claim Service
05.2021 - 10.2023
- Negotiated favorable settlements for policyholders while protecting company interests and minimizing financial risk.
- Conducted comprehensive site inspections to assess property damage accurately, ensuring precise evaluation of required repairs or replacement costs.
- Educated clients about relevant policy provisions so clients could better understand their coverage benefits and limitations.
- Maintained compliance with industry regulations, staying current on changes in legislation affecting claims procedures.
- Navigated complex policy guidelines to ensure accurate claim evaluations and fair settlements for clients.
- Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
- Verified insurance claims and determined fair amount for settlement.
- Directed claims negotiations within allowable limit of $75000 and supported successful litigations for advanced issues.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
Independent Auto Claims Adjuster
Pilot Catastrophe Services
03.2019 - 04.2021
- Conducted thorough investigations for accurate claim assessments, reducing company losses.
- Maintained detailed records of each case, facilitating easy retrieval of information when needed for future reference or audits.
- Facilitated productive negotiations between conflicting parties in order to reach mutually agreeable resolutions in a timely manner.
- Continuously improved personal performance through ongoing training sessions and workshops related to auto claims adjusting best practices.
- Evaluated and investigated over 500 auto claims in 2019,2020, 2021 and decided whether insurer should pay claim.
Education
No Degree - Respiratory Therapy
Lamar University
Beaumont, TX05.1983
Skills
- Insurance policy knowledge
- Claims Investigation
- Integrity and Honesty
- Estimating Repair Costs
- Training and mentoring
- Insurance regulations knowledge
- Claims Handling
- Claims process explanation
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Reliability
Certification
- Certified Texas Notary Signing Agent
Timeline
Independent Auto Claims Adjuster
Eberls Claim Service
03.2024 - 07.2024
Independent Claims Adjuster
Eberls Claim Service
05.2021 - 10.2023
Independent Auto Claims Adjuster
Pilot Catastrophe Services
03.2019 - 04.2021
No Degree - Respiratory Therapy
Lamar University
- Certified Texas Notary Signing Agent
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