LaBrisco Watson
Jacksonville,AR
Summary
Results-oriented manager with over 15 years of experience, dedicated to employee success and continuous improvement. Proficient in lean techniques to drive operational efficiency and promote a culture of excellence. Detail-oriented and tech-savvy professional who prioritizes adherence to policies and procedures. Collaborative leader committed to fostering engagement and empowerment among team members. Demonstrated ability to build and maintain strong relationships with diverse stakeholders in fast-paced environments. Resourceful and proactive in coordinating and monitoring operations across multiple departments, with a focus on cost reduction and organizational efficiency. Committed to delivering high-quality services and products through a diligent work ethic.
Overview
8
8
years of professional experience
Work History
Hub Operations Manager
United Parcel Service
01.2023 - Current
- Manages resources and people processes to ensure the day-to-day administration of processes and formal procedures
- Monitors results to ensure compliance with Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), Federal Aviation Administration (FAA) and UPS's Safe Work Methods
- Review training and documentation to ensure compliance with UPS and regulatory training requirements
- Communicates cross-functionally (Plant Engineering, Human Resources, Automotive, Industrial Engineering) to ensure equipment is in good condition to processed packages efficiently, and staffing is adequate
- Meet with union representatives to improve employee relations and minimize the number of grievances
- Meets with Division and District management to review priorities and address KPI elements
- Facilitates meetings to ensure team is held accountable to execute agreed plans of safety, service, and production standards
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Feeder Dispatch Manager
United Parcel Service
02.2021 - 01.2023
- Develop action plans for all day-to-day Feeder movements of twenty-two facilities across the state of Arkansas responsible for over forty million packages per year
- Study volume trends to create the most efficient schedules, improving driver capacity by 85%
- Manage the transportation network for the division by working with cross-functional teams to achieve corporate goals, develop safety plans, and ensure compliance with all DOT regulations
- Monitor a team of over two hundred drivers to maximize safety and keep them up to date on all policies, training, and guidelines
- Oversee the updating of twenty-two facilities, keeping them up-do-date with all codes and their staff members equipped with industry best practices
Feeder Dispatch Supervisor
United Parcel Service
02.2017 - 02.2021
- Developed daily plans to achieve On Time Network goals 100% of the time
- Served the entire state of Arkansas, managing six dispatchers
- Directly supervised eight employees, handling performance reviews, accountability, and scheduling needs
Education
Master Of Business Administration - Data Analytics
Colorado Technical University
Colorado Springs, COPowered Industrial Trucks Class I, IV &V Forklift Operator Certification -
Bachelor of Science - Business Management
University of Arkansas -Eversity
01.2021
Master Instructor Certificate of Training -PIT -
Hugg/Hall
06.2013
Skills
- Microsoft Office
- Safety Policies and Procedures
- Operational Procedures
- Operational Efficiency
- Motivational Leadership
- Tracking System Utilization
- Process improvement
- Transportation and Logistics Planning
- Key Performance Indicator Tracking
- Teamwork
- Communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Project Management
Timeline
Hub Operations Manager
United Parcel Service
01.2023 - Current
Feeder Dispatch Manager
United Parcel Service
02.2021 - 01.2023
Feeder Dispatch Supervisor
United Parcel Service
02.2017 - 02.2021
Powered Industrial Trucks Class I, IV &V Forklift Operator Certification -
Bachelor of Science - Business Management
University of Arkansas -Eversity
Master Instructor Certificate of Training -PIT -
Hugg/Hall
Master Of Business Administration - Data Analytics
Colorado Technical University