LaCari Alexander
Houston,TX
Summary
Dedicated hospitality professional with extensive experience in customer service and team leadership. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Actively pursuing opportunities for career advancement and professional development in the hospitality industry.
Overview
11
11
years of professional experience
Work History
Hospitality Manager
Star Cinema Grill
Friendswood, Texas
2023.08 - Current
- Oversee day-to-day operations for high-volume dine-in cinema.
- Conduct onboarding, hiring, and scheduling for front-of-house team.
- Manage biweekly payroll data entry and maintain employee records.
- Lead training sessions and provide ongoing performance coaching for staff.
- Resolve customer service escalations with urgency and professionalism.
- Monitor inventory levels, ordering processes, and labor cost controls.
Bar Manager
IPIC Theaters
Houston, TX
2021.09 - 2023.03
- Managed staff schedules and ensured adequate coverage during peak hours.
- Oversaw hiring, onboarding, and training of new team members
- Controlled liquor and bar inventory, placing orders and managing par levels
- Led daily pre-shift meetings to align team on goals and updates
- Handled guest feedback and high-volume operations across 8 cinemas
Server/Bartender Trainer
IPIC Theaters
Houston, TX
2021.02 - 2021.08
- Provided exceptional service in high-volume, upscale environments.
- Managed cash and credit POS transactions efficiently while recommending food and beverage pairings.
- Trained new front-of-house hires on service standards and product knowledge.
- Collaborated with management to assess training needs and implement effective solutions.
Server
Grand Lux Cafe
Houston, TX
2020.06 - 2021.01
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to guests at tables.
- Processed payments and handled cash transactions accurately.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant protocols and service standards.
Server / Togo Specialist
Olive Garden
Houston, TX
2015.08 - 2019.02
- Prepared and packaged to-go orders with attention to detail.
- Assisted customers by answering questions about menu items and specials.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
Education
High School Diploma -
Lamar High School
05.2015
ADP Payroll Professional Certificate
Coursera
OnlineSkills
Employee onboarding and training
Interviewing and hiring
Payroll management
Schedule and labor oversight
Customer relationship management
Conflict resolution and communication
Team leadership and delegation
Microsoft Office proficiency
Inventory management and ordering
POS system operation
Timeline
Hospitality Manager
Star Cinema Grill
2023.08 - Current
Bar Manager
IPIC Theaters
2021.09 - 2023.03
Server/Bartender Trainer
IPIC Theaters
2021.02 - 2021.08
Server
Grand Lux Cafe
2020.06 - 2021.01
Server / Togo Specialist
Olive Garden
2015.08 - 2019.02
High School Diploma -
Lamar High School
ADP Payroll Professional Certificate
Coursera