LaCasha Brice
Cordova,TN
Summary
Enthusiastic and detail-oriented professional with excellent communication and problem-solving skills. Seeking an Email/Chat Support role to enhance customer satisfaction by providing timely, accurate, and empathetic support through digital channels.
Overview
11
11
years of professional experience
Work History
Remote Data Entry Specialist
CVS Healthcare
11.2020 - Current
- Managed 80 records per day with consistent accuracy and attention to detail.
- Organized and archived physical and electronic files.
- Ensured data compliance with company and regulatory standards.
- Resolved data discrepancies through thorough investigation and follow-up.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Remote Email/Chat Support Representative
Computershare Limited
07.2017 - 11.2020
- Managed customer inquiries through digital communication channels.
- Delivered accurate and timely responses, meeting or exceeding service-level agreements (SLAs).
- Collaborated with internal teams to escalate and resolve complex issues.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Customer Support Specialist
United States Postal Service, USPS
07.2013 - 07.2017
- Provided email and chat support to resolve customer inquiries regarding delivery and tracking.
- Maintained a high standard of professionalism in written communication.
- Documented customer interactions in CRM systems for efficient follow-up and quality tracking.
- Investigated and resolved complaints to ensure customer satisfaction.
Education
High School Diploma -
Cordova High School
Associate of Applied Science - Administrative Professional Technology, Business
Southwest Tennessee Community College
Cordova, TN05.2018
Skills
- Data Entry Software
- Spreadsheet management
- Technical Knowledge
- Microsoft Excel
- Software Proficiency
- Adobe Acrobat Pro
- Data Entry and Management
- Multitasking
- Attention to Detail
Timeline
Remote Data Entry Specialist
CVS Healthcare
11.2020 - Current
Remote Email/Chat Support Representative
Computershare Limited
07.2017 - 11.2020
Customer Support Specialist
United States Postal Service, USPS
07.2013 - 07.2017
High School Diploma -
Cordova High School
Associate of Applied Science - Administrative Professional Technology, Business
Southwest Tennessee Community College
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