Lace Conde
Lemon Grove,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
House Manager
Self-employed
Lemon Grove, CA
11.2013 - Current
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Expertly organized multiple projects and priorities like childcare, scheduling, and educational/after school activities
- Ability to maintain extreme calm under pressure and chaos.
Server
Crown Plaza Hotel
San Diego, CA
05.2011 - 07.2013
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Fine Dining Server & Bartender
Aramark Palm Springs Tramway
Palm Springs, CA
01.2010 - 09.2011
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Provided guests with information about menu items, made suggestions and took orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
Associate of Arts - Cosmetology Education
Marinello Schools of Beauty
El Cajon, CA2016
Skills
- Work Planning and Prioritization
- Problem Resolution
- Customer Service
- Professional and Courteous
- Team Player
- Liquor, Wine and Food Service
- Cool Under Pressure
- Ability to Lift 30 Pounds
Timeline
House Manager
Self-employed
11.2013 - Current
Server
Crown Plaza Hotel
05.2011 - 07.2013
Fine Dining Server & Bartender
Aramark Palm Springs Tramway
01.2010 - 09.2011
Associate of Arts - Cosmetology Education
Marinello Schools of Beauty