Lacee S. Haws
Summary
To Find a Service-focused professional group and friendly team with a knack for building productive working relationships with clients and each other. Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warranty Specialist
Dolphin Pools
09.2021 - 11.2023
- Answered and made phone calls to and from homeowners to resolve issues with their pool
- Input data about homeowners pools into the computer for work orders, data entry, etc
- Assisted homeowners with questions about their pools as well as how to fix any minor problems that could be resolved over the phone
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Recognized patterns in customer complaints leading management towards necessary changes that improved overall user satisfaction.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
Petcare Associate/Dog Bather
Petsmart
04.2019 - 09.2021
- Customer Services, including being up to date on all sales and promotions, and make recommendation of products to guest that meets their needs
- Assist in all Sale from POS Systems and Cash Handling
- Maintained and Assist in Ordering and Stocking of Merchandise
- Bathed dogs thoroughly using appropriate techniques and products to maintain cleanliness and health.
- Ensured safety and comfort of pets during bathing process, adhering to best practices.
- Improved customer satisfaction by ensuring pets were returned clean and well-groomed.
- Maintained a clean and organized work environment, ensuring hygiene standards were met.
Certified Nursing Assistant
VA Medical Center
06.2017 - 02.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Pharmacy Technician
Walgreens
05.2016 - 07.2017
- Supply medicines to patients
- Assemble medicines for prescriptions
- Provide information to patients and other healthcare professionals
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pet Care Associate
PetSmart
01.2014 - 02.2015
- Customer Services, including being up to date on all sales and promotions, and make recommendation of products to guest that meets their needs
- Assist in all Sale from POS Systems and Cash Handling
- Maintained and Assist in Ordering and Stocking of Merchandise
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
Server, Cashier
Rumbi Island Grill
01.2011 - 10.2013
- Greet and Thanked customers and assisted them to their Seats
- Informed patrons of establishment specialties and features
- Took orders from patrons for food and/or beverages orders
- Used all food handling standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Medical Billing and Coding - Healthcare
Ultimate Medical Academy
06.2025
Certified Nursing Assistant Courses - Healthcare
Arizona College
Phoenix, AZ05-2016
Pharmaceutical Technician - Healthcare
Arizona College of Allied Health
Phoenix, AZ05-2016
GED -
Battle Mountain Adult Education
Battle Mountain, NV12.2013
Skills
- Warranty analysis
- Microsoft office
- Sales support
- Product expertise
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Insurance billing
Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Pharmaceutical Calculations Mastery Course– PTCB Recognized Education/Training Program.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Chemotherapy and Biotherapy Administration Training for Technicians – Oncology Nursing Society.
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- HIPAA Compliance Certification – Various Accredited Providers.
Languages
English
Native or Bilingual
Timeline
Warranty Specialist
Dolphin Pools
09.2021 - 11.2023
Petcare Associate/Dog Bather
Petsmart
04.2019 - 09.2021
Certified Nursing Assistant
VA Medical Center
06.2017 - 02.2019
Pharmacy Technician
Walgreens
05.2016 - 07.2017
Pet Care Associate
PetSmart
01.2014 - 02.2015
Server, Cashier
Rumbi Island Grill
01.2011 - 10.2013
Medical Billing and Coding - Healthcare
Ultimate Medical Academy
Certified Nursing Assistant Courses - Healthcare
Arizona College
Pharmaceutical Technician - Healthcare
Arizona College of Allied Health
GED -
Battle Mountain Adult Education
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