Lacellia Bolton
Omaha,NE
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Results-oriented General Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
General Manager
Wendy's, Restaurants
Omaha, Nebraska
02.2023 - 06.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Made inventory was counted, purchased truck order's twice a week, and entered both truck order, and inventory in the computer.
- Did Schedules, once a week, and posted them for employees.
- Did weekly and monthly count.
- Made sure my speed of service was good.
- Put day off request form information for employees in the computer.
- Kept the restaurant clean at all time's
Assistant Manager
Wendy's
Omaha, NE
03.2022 - 10.2022
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Shift Manager
Wendy's, Restaurants
Omaha, NE
03.2022 - 10.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
05-1994
Skills
- Expense Control
- Customer Retention
- Process Automation
- Workflow Planning
- Account Management
- Branding
- Schedule Management
- Staff Supervision
- Customer Relationship Management
- Profit and loss accountability
Timeline
General Manager - Wendy's, Restaurants
02.2023 - 06.2024
Assistant Manager - Wendy's
03.2022 - 10.2022
Shift Manager - Wendy's, Restaurants
03.2022 - 10.2022
Central High School - High School Diploma,