Lacey Allen
Waffle House
La Grange,GA
13
years of professional experience
Dynamic professional with extensive experience in customer service and team leadership at Waffle House. Proven ability to enhance guest satisfaction through effective complaint resolution and strong multitasking skills. Expertise in point-of-sale systems and maintaining operational efficiency, consistently driving positive results in fast-paced environments.
Work History
Waitress & Cook
13 Years 5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Accurately processed orders using point-of-sale system.
- Assisted with food preparation and maintained cleanliness of dining area.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Resolved customer complaints efficiently to enhance dining experience.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier/assistant Manager
1 Year 3 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers to enhance service quality and operational efficiency.
- Implemented inventory management techniques to reduce shrinkage and optimize stock levels.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Leader
1 Year 7 Months- Supervised daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored team members on customer service excellence and product knowledge.
- Implemented strategies to enhance operational efficiency and reduce waste in food preparation.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Collaborated with management to execute promotional campaigns, driving sales growth initiatives.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
No Degree
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Order taking
Attention to detail
Cash handling
Decision-making
Safe food handling
Hospitality service expertise
Handling complaints
Payment processing
Service prioritization
Food running
Memory retention
Complex Problem-solving
Table setting
Order accuracy
Accurate money handling
Complaint resolution
Active listening
Menu memorization
Time management
Performance improvement
Supply restocking
Table bussing
Tableside service
Dining area maintenance
Beverage preparation
Sales techniques
Point of sale operation
Table setting knowledge
Daily specials memorization
Food station setup
Food and beverage pairings
Basic math
Reliability and punctuality
Verbal and written communication
Food handling safety
Food safety
Serving expertise
Point of sale systems
Point of sale (POS) system operations
Timeline
Cashier/assistant Manager
Dollar General
01.2019 - 04.2020Read More
Team Leader
Firehouse Subs
05.2018 - 12.2019Read More
Waitress & Cook
Waffle House
01.2013 - 06.2026Read More
Callaway High School
No Degree
Read More