Lacey Bentley
McElroy Metal
Vidor
25
years of professional experience
Results-driven supervisor with 20+ years of experience leading daily operations, coaching teams, and improving workflow efficiency. Skilled in inventory control, records management, schedule coordination, and staff development. Focused on streamlining processes, supporting teams, and maintaining accurate, high-quality service.
Work History
Sales Associate Supervisor, Office Manager, Rover
23 Years 6 Months- Inspected incoming and outgoing materials for damage, accuracy, and compliance with production specifications.
- Operated material handling equipment to move steel coils, panels, and finished products safely across production areas.
- Staged raw materials and packaging supplies to support continuous workflow and minimize line interruptions.
- Verified labels, counts, and product routing to ensure correct order preparation and shipment flow.
- Communicated production needs and equipment concerns to supervisors to prevent delays and quality issues.
- Supported loading and unloading activities while following safety procedures and handling requirements.
- Assisted machine operators with setup, changeovers, and material replenishment during active production runs.
- Managed daily operations to maintain workflow consistency and ensure timely task completion.
- Coordinated team priorities, aligning assignments with business objectives and deadlines.
- Monitored performance standards, addressing issues to maintain quality and accuracy.
- Streamlined procedures, improving efficiency across routine operational activities.
- Trained team members on processes, tools, and workplace expectations.
- Resolved operational concerns, supporting smooth service delivery and issue escalation.
- Collaborated with leadership, implementing process updates and reinforcing compliance requirements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Executed targeted marketing strategies to attract new customers and enhance business visibility.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Built relationships with clients to strengthen retention and repeat business.
- Prepared proposals, pricing recommendations, and negotiation support for deals.
- Trained team members on sales processes, product knowledge, and customer engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-term client relationships through excellent customer service and consistent follow-ups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Oversaw inbound freight receiving, verifying shipments against purchase orders and packing slips.
- Coordinated unloading schedules to maintain efficient dock flow and prevent receiving delays.
- Inspected merchandise for damage, shortages, and accuracy before inventory placement.
- Managed receiving documentation, ensuring precise records for discrepancies, credits, and returns.
- Directed stock transfers from receiving area to storage locations with organized workflow.
- Trained receiving staff on safety procedures, material handling, and inventory controls.
- Resolved vendor shipment issues promptly to support accurate order fulfillment and stock integrity.
- Monitored warehouse compliance with receiving standards, sanitation, and equipment usage requirements.
- Unloaded, sorted and stored incoming merchandise.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to the sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Oversaw daily operations of inbound receiving departments, ensuring efficient workflow and accurate processing.
- Cultivated strong vendor relationships to facilitate effective communication and minimize shipping errors.
- Collected and organized merchandise returns, ensuring accurate documentation and prompt processing for restocking.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained a knowledgeable and productive team of employees.
- Promoted brand at industry events and through ongoing networking efforts.
- Supervised sales associates handling quotes, order entry, and customer follow-up for metal roofing products.
- Coached team on product knowledge, pricing, and trim specifications to support accurate sales support.
- Trained staff on phone sales etiquette, contractor support, and account documentation standards.
- Monitored daily workflow to balance incoming requests, backorders, and priority customer commitments.
- Collaborated with plant and warehouse teams to improve order accuracy and shipment readiness.
- Maintained consistent service for dealers and contractors through responsive communication and issue resolution.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
X-Ray Assistant
1 Year 2 Months- Prepared patients for x-ray procedures, explaining steps and positioning for accurate imaging.
- Assisted radiology staff with portable x-ray workflow, patient transfers, and exam room readiness.
- Verified patient identities, orders, and imaging requests to support accurate documentation.
- Maintained clean, organized imaging areas and followed infection control and safety protocols.
- Gathered supplies, protected equipment, and set up rooms for efficient daily radiology operations.
- Transported images and records while safeguarding confidentiality and timely clinical communication.
- Supported technologists by positioning patients and adjusting equipment for clear diagnostic images.
Education
High School Diploma
Skills
Customer service
Client relationship management
Sales reporting
Sales documentation
Training and coaching
Workflow optimization
Inventory control
Records management
Schedule coordination
Microsoft Office Suite
Effective multitasking
Strong leadership
Timeline
Sales Associate Supervisor, Office Manager, Rover
McElroy Metal
04.2003 - 10.2026Read More
X-Ray Assistant
Beaumont Bone & Joint Institute
01.2002 - 03.2003Read More
Aims Center High School
High School Diploma
Read More