Overview

Work History

Education

Skills

Timeline

Lacey Birch

San Jose,CA

Overview

8

8

years of professional experience

Work History

User Studies Researcher (Software Engineering)

Apple

01.2020 - Current

Meet with requesting teams and create study protocols then partner with NPS, legal, and I&D to ensure inclusive and secure user study protocols.
Set up study devices (update builds, install roots, etc.); schedule and proctor participants.
Analysis and Keynote development including adjusting deck for specific audiences.
Present results back to colleagues at all levels including engineers, engineering managers, Design, HI, and senior leadership.
Collaborated with colleagues to build user studies tools, adapt scheduling system for booking user study sessions, and find lab space for running studies.

Specialist & Business Expert

Apple Retail

06.2016 - 01.2020

Met new customers, establishing rapport quickly and informing about Business services and supported over 240 existing clients as their Apple point of contact
Explained new technologies to all customer types, including first time iOS, WatchOS, or Mac OS users
Documented and analyzed all client responses and data; presented findings to peers and leadership.

Education

Human Factors Engineering- Week 1 Course -

University of Michigan

Ann Arbor, MI

07.2021

BFA in Dance Performance -

Adelphi University

Garden City, NY

01.2013

Skills

Coaching and Mentoring
Driving Decision Making

Complex Problem-Solving

Timeline

User Studies Researcher (Software Engineering)

Apple

01.2020 - Current

Specialist & Business Expert

Apple Retail

06.2016 - 01.2020

Human Factors Engineering- Week 1 Course -

University of Michigan

BFA in Dance Performance -

Adelphi University