Lacey Birdsong
Omaha,NE
Summary
Experienced customer service professional with a proven track record of addressing and resolving customer issues, emphasizing team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Compassionate caregiver skilled in assisting with daily living activities and developing meaningful client relationships. Proficient in communication and problem-solving to ensure client well-being and comfort.
Diligent with a solid foundation in assembly line procedures and safety protocols. Demonstrating a proven track record in ensuring product quality and efficiency in a fast-paced environment while working collaboratively and adapting to changing production needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrating willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Care Provider
Honor Care Pro
06.2025 - Current
- Assisted clients with daily living activities to enhance independence and quality of life.
- Developed personalized care plans in collaboration with healthcare professionals for optimal client support.
- Monitored client health status, reporting changes to appropriate medical personnel promptly.
- Maintained accurate documentation of care services delivered, ensuring compliance with regulatory standards.
Delivery Driver
DoorDash
11.2022 - Current
- Requires fast service, good driving, ability to multitask, and follow specific directions
Bakery Finisher
HyVee Warehouse
08.2022 - 05.2025
- Operated finishing tools to ensure quality standards on production line
- Collaborated with team members to streamline workflow efficiency
- Conducted quality inspections, identifying defects and ensuring compliance
- Mentored junior finishers, enhancing skill development and performance
Overnight Cleaning
Planet Fitness
05.2022 - 12.2022
- Consisted in balancing tasks such as running the front desk, helping clients, and monitoring special features while also cleaning the entire gym including locker rooms, all gym equipment, tanning and massage areas, and front lobby
Online/Pickup/Delivery Attendant
Walmart
08.2020 - 10.2022
- Need the essential ability to multitask and be very personable while under pressure.
- Not only worked in the online department but filled in for other team members in different departments including unloading truck, running stock, changing displays, and helping on the front end
Cashier/Self Checkout Attendant
Kroger Baker’s
08.2019 - 07.2020
- Necessary to be helpful, kind, interactive, and quick to think
- Helped run the front end of the store and helped younger coworkers, trained new individuals with cashiering and self checkout, and made a priority of showing customers sales, finding certain items, and giving service with a smile
Dietary Aide/Cook
Tekamah Health & Rehabilitation
08.2017 - 02.2019
- Required to sociable, quick, organized, and respectful
- Set tables, prepped and cooked food, served, interacted with guests and residents, charting, cleaning, and organizing
Student Writer
Plaindealer Publishing Co, Tekamah
09.2017 - 05.2018
- Consisted being interactive and questioning, organized, punctual, and well informed
- Wrote small articles and took pictures as an assistant writer
Education
Freshman Year -
Wayne State College
05.2020
High School -
Tekamah Herman High School
Tekamah, NE01.2018
Skills
- Customer Service (7 years)
- Phone and Computer Experience (5 years)
- Warehouse (3 years)
- Sales (2 years)
- Cleaning (6 years)
- Cooking (1 year)
Awards
4 Separate Secret Shopper Awards from Baker’s, - 2 for my helpful attitude and self presentation at Self Checkout, - 2 recognizing my polite and kind attitude while Cashiering
Timeline
Care Provider
Honor Care Pro
06.2025 - Current
Delivery Driver
DoorDash
11.2022 - Current
Bakery Finisher
HyVee Warehouse
08.2022 - 05.2025
Overnight Cleaning
Planet Fitness
05.2022 - 12.2022
Online/Pickup/Delivery Attendant
Walmart
08.2020 - 10.2022
Cashier/Self Checkout Attendant
Kroger Baker’s
08.2019 - 07.2020
Student Writer
Plaindealer Publishing Co, Tekamah
09.2017 - 05.2018
Dietary Aide/Cook
Tekamah Health & Rehabilitation
08.2017 - 02.2019
Freshman Year -
Wayne State College
High School -
Tekamah Herman High School
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