Lacey Brackett
Atlanta,GA
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
8
8
years of professional experience
1
1
Certification
Work History
member service rep (level II)
Navy Federal Credit Union
01.2023 - Current
- Provide service to members and prospective members with products and services including depository accounts such as checking, savings, certificate IRA, consumer lending products and debit/credit cards
- Process deposits, withdrawals, loan payments, cash advances, visa gift cards, and travelers cheques using Encore, UAD, and oneview
- Analyze and research problems related to financial accounts
- Initiate investigative procedures regarding suspicious activities
- Followed internal controls, operational procedures and risk managment policies to ensure banking transactions were in compliance with NFCU policies.
Spa manager
Defined Contours and Wellness
01.2020 - 01.2022
- Overseen everything in the spa from consults, treatments, inventory, social media, and marketing
- Kept all staff updated on new devices, protocols, and information involving fat reduction or skin tightening
- Built client relationships, scheduled appointments, did all follow up calls, and before/after photos
- Met with sales reps and companies to keep our information and services current and in style for what is currently selling yet still profitable and efficient.
clinical assistant
Sculpted Contours LLC
01.2017 - 01.2020
- Scheduling consults, procedures, and follow ups
- Creating & maintaining an effective way to monitor skin care quantities and expertions
- Update patient files with notes, caliper measurments, doctor's comments, and follow up photos
- Patient prep for treatments, surgey, or consultations
- Hand make the rejuvenation salts for after care
- All social media.
Education
Business and Marketing -
University of West Georgia
Skills
- Communication
- Problem solving
- Execution
- Team-oriented
- Dependable
- Multitasker
- Transport information accurately
- Growth mindset
- Creativity and problem solving
- Member retention
- Issue Resolution
Certification
- Cool Sculpting University (2019)
- Hyperbaric Chamber Training (2021)
- Wood Therapy License (2019)
- BTL Vanquish Completion (2020)
- Lasering License (2022)
Accomplishments
- Presented at Emory University about the history of HIV/AIDS to the Center of Disease Control (CDC) using the five frameworks of Epidemiology under the mentorship of CDC Pioneer Award Winner Evern Williams
- Performed as a cosmetic assistant internship to Dr. Stephan Adair including duties such as inventory, drawing syringes, patient chart/records, appointment scheduling, and follow ups
- Worked as a marketing and event volunteer at the Kyrie Irving pro camp in Cleveland, OH
Timeline
member service rep (level II)
Navy Federal Credit Union
01.2023 - Current
Spa manager
Defined Contours and Wellness
01.2020 - 01.2022
clinical assistant
Sculpted Contours LLC
01.2017 - 01.2020
Business and Marketing -
University of West Georgia