Lacey De Jager
Branson,MO
Summary
Dynamic professional with extensive experience in customer service and waiting tables. I have worked in restaurants since I was 14 years old. I enhanced team efficiency and deliver great customer satisfaction. Skilled in multitasking and cash handling, I excel in high-pressure environments, fostering strong relationships with patrons and ensuring exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Cosmetologist
Self-employeed
04.2014 - Current
- Provided customized haircuts, styles, and color treatments to meet client preferences.
- Maintained cleanliness and organization of workstations and salon areas.
- Assisted clients with product selection to enhance their hair care routines.
- Educated clients on proper aftercare techniques for hairstyles and treatments.
Waitress Trainer
Azalea's Bistro Cafe (Virgina Murphy 417-294-7420)
07.2025 - 02.2026
- Trained new staff on menu knowledge and service protocols.
- Enhanced team efficiency by implementing streamlined training processes.
- Monitored performance of trainees to ensure adherence to quality standards.
- Developed training materials to improve onboarding experience for new hires.
- Collaborated with management to identify areas for improvement in training programs.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Sales Associate/Backstock Extrodinar
Reebok Outlet (Jen Hampton 920-723-4224)
12.2014 - 07.2023
- Delivered exceptional customer service, enhancing shopper experience and driving repeat business.
- Assisted in inventory management, ensuring stock levels met demand while minimizing discrepancies.
- Trained new sales associates on product knowledge and sales techniques to improve team performance.
- Implemented promotional displays, increasing product visibility and attracting customer interest.
- Collaborated with management to develop strategies for improving store layout and customer flow.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Waitress
Applebee's Neighborhood Grill & Bar (Rick Beisser 573-578-9110)
01.2012 - 11.2014
- Provided feedback and coaching to staff, fostering professional growth.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Handled cash transactions accurately, maintaining accountability in cash register operations.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cosmetologist
SmartStyle Hair Salon
06.2011 - 12.2013
- Provided personalized hair styling services based on client preferences and current trends.
- Conducted thorough consultations to assess client needs and recommend appropriate treatments.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Trained junior cosmetologists in techniques and salon protocols to enhance service quality.
- Developed strong client relationships through exceptional customer service and follow-up appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
Cosmetology License - Cosmetology
Black Hills Beauty College
Sioux Falls, SD03-2010
Skills
-Excellent customer service
-Great people skills
-Good at multi-tasking
-Good with money
-Handle high pressure situations well
-Can "read the room" well and assess when help is needed
Timeline
Waitress Trainer
Azalea's Bistro Cafe (Virgina Murphy 417-294-7420)
07.2025 - 02.2026
Sales Associate/Backstock Extrodinar
Reebok Outlet (Jen Hampton 920-723-4224)
12.2014 - 07.2023
Cosmetologist
Self-employeed
04.2014 - Current
Waitress
Applebee's Neighborhood Grill & Bar (Rick Beisser 573-578-9110)
01.2012 - 11.2014
Cosmetologist
SmartStyle Hair Salon
06.2011 - 12.2013
Cosmetology License - Cosmetology
Black Hills Beauty College