Lacey Demers
Standish,NY
Summary
As a Center Store Supervisor, I'm known for high productivity and efficient task completion. Specialize in inventory management, operational improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth store operations, and positive customer experiences. Committed to fostering an environment conducive to continuous growth and team cohesion.
Overview
6
6
years of professional experience
Work History
Center Store Supervisor
Hannaford Supermarket
Lake Placid, New York
02.2025 - Current
- Developed and implemented strategies to maximize sales performance and profitability of the center store.
- Created a team environment by providing leadership, motivation, direction and support to associates.
- Assisted customers with locating desired items within the store or ordering them online if necessary.
Assistant Evenings Manager
Hannaford Supermarket
Plattsburgh, New York
01.2024 - 02.2025
- Coached, mentored and trained team members in order to improve their job performance.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with regulatory requirements and industry standards.
Assistant Stock Crew Manager (Overnight)
Hannaford Supermarket
Plattsburgh, New York
08.2023 - 01.2024
- Maintained cleanliness and organization of stock room and sales floor.
- Ensured proper stocking of shelves with merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Checked expiration dates on all perishable items before stocking shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Unloaded trucks, sorted product, and stocked shelves according to planogram layouts.
- Faced products on shelves and displays to meet company policies.
To-go Shopper
Hannaford Supermarket
Plattsburgh, NY
10.2022 - 08.2023
- Utilized problem solving skills to resolve customer complaints professionally.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Suggested comparable products to replace out-of-stock items.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Recruit
US Marine Corps
Parris Island, SC
02.2022 - 09.2022
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Deli worker
Saranac Country Store
Saranac, NY
05.2020 - 12.2020
- Followed food safety guidelines when preparing sandwiches, salads and other deli items.
- Sliced meats and cheeses and weighed deli items for customers.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Dishwasher
Lyon Mountain Legion
Lyon Mountain, NY
12.2018 - 12.2019
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Replaced clean utensils in storage bins for easy access.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Education
Northern Adirondack Central School
Ellenburg Depot, NY06-2020
Skills
- Continuous improvement
- Sales performance
- Inventory management
- Team building
- Employee training
- Problem solving
- Conflict resolution
Timeline
Center Store Supervisor
Hannaford Supermarket
02.2025 - Current
Assistant Evenings Manager
Hannaford Supermarket
01.2024 - 02.2025
Assistant Stock Crew Manager (Overnight)
Hannaford Supermarket
08.2023 - 01.2024
To-go Shopper
Hannaford Supermarket
10.2022 - 08.2023
Recruit
US Marine Corps
02.2022 - 09.2022
Deli worker
Saranac Country Store
05.2020 - 12.2020
Dishwasher
Lyon Mountain Legion
12.2018 - 12.2019
Northern Adirondack Central School
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