Lacey Dillow
Mooresville,Indiana
Summary
Dedicated Service Advisor with proven expertise in customer support and issue resolution. Strong attention to detail and a goal-oriented mindset drive exceptional service delivery and customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Ray Skillman
Greenwood, IN
10.2018 - Current
- Provided exceptional customer support by addressing inquiries and resolving service-related issues.
- Coordinated service appointments, ensuring timely and efficient scheduling for customers.
- Developed strong relationships with customers, fostering loyalty and repeat business through effective follow-up.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
Southport High School
Southport, INSkills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Handling customer complaints
- Team player mentality
- Goal-oriented mindset
- Customer relationship management
Accomplishments
Personally hold the highest sales record at Ray Skillman Mitsubishi for the Service Center.
Certification
Alfa Romeo, Fiat, Mitsubishi and Kia Certified. But still versed in most years, makes and models from 2009-current.
Timeline
Service Advisor
Ray Skillman
10.2018 - Current
High School Diploma -
Southport High School