Lacey Enderle
Durango,CO
Summary
Professional, analytical, problem-solver with talents for excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Client Service Manager
Comfort Keepers Home Care
- Assisted in organizing and overseeing client care to drive operational excellence.
- Recruited, interviewed and hired employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Program Manager for Community Shelter
Volunteers Of America
09.2021 - 08.2022
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Tracked, organized and managed statistical information for grant reporting purposes.
- Ensured the physical and emotional safety of 20-40 residents at a time. Assisted residents in obtaining permanent housing and resource solutions.
CEO/Founder
Alpine Analysis LLC
08.2015 - 06.2020
- Managed financial, operational and human resources to optimize business performance.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
Phlebotomist Technician
San Juan Regional Medical Center
05.2011 - 05.2012
- Collected 50-80 blood samples per day in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and bio-hazard waste disposal procedures.
- Verified proper storage and transportation of specimens to laboratories.
Education
Associate of Science - Business Administration And Management
American InterContinental University
Schaumburg, ILAssociate of Applied Science - HIT:Medical Coding
Pueblo Community College
Pueblo, CO12.2025
Skills
- Medical Terminology
- Anatomy and Physiology
- Various EHR Experience
- Microsoft Outlook, Word, and Excel
- Report Generation
- Excellent time management skills
- Research and due diligence
- Deadline-oriented
- Budgeting and reporting
- Professional and Courteous
- Meticulous attention to detail
- Adherence to high customer service standards
Timeline
Program Manager for Community Shelter
Volunteers Of America
09.2021 - 08.2022
CEO/Founder
Alpine Analysis LLC
08.2015 - 06.2020
Phlebotomist Technician
San Juan Regional Medical Center
05.2011 - 05.2012
Client Service Manager
Comfort Keepers Home Care
Associate of Science - Business Administration And Management
American InterContinental University
Associate of Applied Science - HIT:Medical Coding
Pueblo Community College