Lacey England
Fallon
Summary
Dependable professional with a strong foundation in customer service, data entry, and records management. Highly organized and self-motivated, with exceptional communication and interpersonal skills. Proven ability to prioritize tasks effectively, meet tight deadlines, and manage complex schedules to optimize productivity. Committed to delivering high-quality results in fast-paced environments while fostering positive relationships with clients and colleagues.
Overview
21
21
years of professional experience
Work History
Acute PAS Representative
Banner Churchill Community Hospital
Fallon, NV
09.2025 - Current
- Facilitated patient registrations for lab, radiology, and the emergency department, ensuring accurate documentation and compliance with hospital policies.
- Coordinated communication between departments to streamline patient care processes and enhance service delivery.
- Assisted in managing patient records using electronic health record systems to maintain data integrity and confidentiality.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
OP Medical Coder
NMRTC Lemoore
Lemoore, CA, USA
12.2023 - 06.2025
- Used ICD-10-CM and CPT coding to complete records.
- Utilized coding software to verify accuracy of diagnosis and procedure codes assigned to patient accounts.
- Reviewed medical records to assign codes according to classification systems.
- Analyzed medical documents to ensure accuracy of codes, modifiers, and units.
- Interpreted clinical documentation from providers for accurate assignment of diagnosis codes.
- Evaluated documentation to complete diagnosis coding and meet specificity requirements, supporting clinical indicators.
- Maintained a working knowledge of current ICD-10-CM and PCS guidelines and CPT code sets.
- Worked in high-volume medical coding and collections environment to maintain exceptional standards of excellence.
- Queried provider regarding missing, unclear, or conflicting health record documentation using approved templates.
- Demonstrated expertise in resolving coding issues and responding to inquiries from healthcare providers.
- Resolved medical coding edits or billing item rejects in relation to code assignment.
- Participated in educational seminars related to new changes in industry regulations or compliance issues.
- Reviewed medical records and identified relevant diagnoses and procedures for accurate coding of claims.
- Resolved and clarified codes and diagnoses with conflicting, missing and unclear information by consulting with doctors and others and by participating in coding team's regular meetings.
Medical Support Assistant
NMRTC Lemoore / American Staffing Partners
Lemoore, CA, USA
01.2021 - 12.2023
- Maintained clinic schedules, answered incoming calls to be directed as necessary, informed patients of necessary imaging, checked patients in- and out- of clinics in a highly organized and professional manner in cooperation with 5 medical providers, and 11 Naval Hospital Corpsman and 1 nurse, supporting three specialty clinics including Orthopedics, General Surgery, and Podiatry.
- Track and schedule referral appointments in accordance with DHA guidelines.
- Carefully verified all patient information at each encounter to ensure accuracy of patient as well as effective means of communication for active duty, retirees, and beneficiaries.
- Document pertinent data in patient medical record as appropriate.
- In addition to professional roles, maintains personal calendar for providers to coordinate schedules and obligations.
- Performing initial screening of active duty service members at onset of medical evaluation board.
- Gathering required documentation from physicians to ensure all abnormal conditions are assessed.
- Preparing the required documents for medical evaluation board reviews.
- Developing statistical data for briefings and presentations.
- Maintained Secret Clearance.
Appointment Clerk- Medical Homeport
Naval Health Clinic Lemoore / Healthcare Resolution Services
Lemoore, CA, USA
01.2020 - 01.2021
- Oversaw front desk for Medical Home Port Blue Team in support of 5 Primary Care providers, 6 Nurses, and 20 Naval Hospital Corpsmen.
- Greeted patients for check-in, received messages for distribution to appropriate parties (provider/nurse), received incoming calls and relayed information or transferred for appropriate locations.
- Ensured each patient was given correct paperwork necessary for their appointment, maintained HIPAA compliance throughout encounter, and scheduled follow-up care for active-duty and beneficiaries to maintain continuity of highly reliable care.
- Carefully verified all patient information at each encounter to ensure accuracy of patient as well as effective means of communication, while maintaining privacy and HIPAA compliance.
- Maintained Secret Clearance.
- BLS certified.
Pre-Services Specialist
Cerner Corporation / Hire-Up Staffing
Hanford, CA, USA
01.2019 - 01.2020
- Contract staffing position working alternately between the appointment line call center and a front desk position to assist with the implementation of new electronic health records (EHR) system: Military Health System (MHS) Genesis.
- Responsible for scheduling a wide array of patient appointments, both routine and non-routine specialty consults for active-duty military and their dependents in support of 9 providers, 6 nurses, and 25 Naval Hospital Corpsmen.
- Facilitated active communication with patients and/or parents via face-to-face, written, or telephone inquiries concerning patient medical care.
- Provided information and assistance to patients, ensuring patient information and medical history in EHR is up-to-date and correct prior to coordinating care to medical providers.
- Maintained high level of organization in office environment while caring for office files and all records. (HIPAA compliant)
- Maintained Secret Clearance.
- BLS certified.
Receptionist
Wilson Internal Medicine
Wilson, NC, USA
01.2015 - 12.2017
- Opening of various locations within the hospital by verifying daily cash totals were correct and accounted for.
- Registering patients for either a scheduled or walk in appointments in our diagnostic imaging/surgery department, lab, or ED location.
- Trained in obtaining pre-authorization with insurance companies who require authorization prior to service.
- Verified their information in our computer system, paid great detail to dates to make sure all paperwork/signatures were updated or obtained signatures where needed, and verified insurance on the spot and collected co-pays.
- Assisted my department by answering overflow calls, transferring calls within the hospital to desired locations, and helping other locations if they needed assistance.
- Trained and worked in Physical, Speech, and Occupational Therapy departments as well as Cardiopulmonary department as receptionist to register patients, receive co-pays, schedule appointments, answer phones, and file charts.
- Maintained high level of organization in office environment while caring for office files and all records. (HIPAA compliant)
- Voted by peers as 'Most Professional' and nominated as Employee of the Month.
Front Desk Supervisor
Family Healthcare Associates
Arlington, TX, USA
01.2009 - 12.2010
- Trusted as surrogate Lead in absence of supervisor; and in charge of training new hire employees and update training binders.
- Used exceptional experience gained from previous employment to assist in collection of outstanding debts owed by numerous patients.
- Assisted in implementing a 'no-show' policy, as well as a HIPAA compliance form for each patient to sign which was filed in each person's individual chart.
- Greeted patients in a friendly and inviting manner, checked in patients for appointments, answered phone, received messages, scheduled appointments, verified future appointments, verified insurance benefits prior to scheduled appointments, received co-pays, filed patient charts, and faxed new prescriptions to pharmacies.
- Maintained high level of organization in office environment while caring for office files and all records. (HIPAA compliant)
Assistant Manager
01.2005 - 12.2009
- 1.5 years preparing patient charts for 8 providers prior to scheduled appointments, as well as various other tasks within clinic: answering call center phones, checking in patients at front desk. Promoted to Assistant Manager.
- After promotion to Assistant Manager, responsibilities increased to overseeing front desk, billing office and call center consisting of 15-20 employees at a given time.
- Trained new employees, working closely with 8 providers, and 16 nurses to meet their daily needs.
- Assisted front desk staff when necessary for the smooth operation of clinic flow.
- Maintained high level of organization in office environment while caring for office files and all records. (HIPAA compliant)
Education
Certification in Medical Coding - Medical Coding
AAPC
OnlineCertificate of Completion - Dental Assisting
West Coast College of Dental Assisting
WA01.2014
Diploma of Graduation - undefined
Venus High School
Texas01.2003
Skills
- Medical terminology
- HIPAA compliance
- Regulatory guidelines
- Revenue cycle management
- Data entry
- Coding error resolution
- Records management
- Data verification
- Medical software proficiency
- Diagnostic coding
- Procedural coding
- Continuing education
- Medical record security
- Record assessment
- Anatomy
- HCPCS coding
- Customer support
- Goal-oriented mindset
- Data entry proficiency
- Staff training
- Telephone reception
- Performance tracking
Timeline
Acute PAS Representative
Banner Churchill Community Hospital
09.2025 - Current
OP Medical Coder
NMRTC Lemoore
12.2023 - 06.2025
Medical Support Assistant
NMRTC Lemoore / American Staffing Partners
01.2021 - 12.2023
Appointment Clerk- Medical Homeport
Naval Health Clinic Lemoore / Healthcare Resolution Services
01.2020 - 01.2021
Pre-Services Specialist
Cerner Corporation / Hire-Up Staffing
01.2019 - 01.2020
Receptionist
Wilson Internal Medicine
01.2015 - 12.2017
Front Desk Supervisor
Family Healthcare Associates
01.2009 - 12.2010
Assistant Manager
01.2005 - 12.2009
Diploma of Graduation - undefined
Venus High School
Certification in Medical Coding - Medical Coding
AAPC
Certificate of Completion - Dental Assisting
West Coast College of Dental Assisting