Robyn Atherton
Fleming Island,FL
Summary
Resourceful Referral Coordinator known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
PAS Referral Coordinator
Baptist MD Anderson Center
Jacksonville, FL
04.2022 - Current
- I have been working at Baptist MD Anderson for 2 years.
- I helped to facilitate opening the new clinic at Baptist Clay.
- Facilitated new workflow for Clay facility.
- Maintaining check-in, check-out procedures.
- Following up on internal Baptist providers, external facility, and providers' referrals.
- Updating patients demographics, insurance, primary care.
- Taking incoming calls from patients (scheduling consults, established patients, testing)
- Sending messages to the clinical team, updating them on patients and informing them of new incoming issues.
- Running estimates and going over co-pays, deductible, with the patient's insurance plans for office visits, and imaging appointments.
- Accustomed to working in a high-paced environment with clinical staffing, patients, and patients in the clinic.
- Assisted patients with navigation of complex healthcare systems, providing guidance on insurance and specialist services.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
- Monitored referral outcomes, reporting on trends and areas for improvement to healthcare management teams.
- Prepping patient's chart for clinic.
Team Lead
Hallmark
Fleming Island, Florida
03.2017 - 03.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Health Care Administration
Florida State College At Jacksonville
Jacksonville, FLCPC
AAPC
Online Skills
- Accurate Documentation
- Appointment Scheduling
- Medical terminology knowledge
- Referral tracking
- Patient Scheduling
- Insurance Verification
- Medical Terminology
- Critical Thinking
- Insurance precertification processes
- Time Management
- Organizational Skills
- Patient Advocacy
Personal Information
Willing To Relocate: Anywhere
Timeline
PAS Referral Coordinator
Baptist MD Anderson Center
04.2022 - Current
Team Lead
Hallmark
03.2017 - 03.2022
Bachelor of Science - Health Care Administration
Florida State College At Jacksonville
CPC
AAPC
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