Lacey Evans
Brighton,CO
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Caregiver, Special Needs
Private Family Client
Commerce City, CO
09.2023 - Current
- Administered tailored care and support to individuals with special needs, reinforcing daily living skills during day-to-day routines.
- Collaborated with family members to document, clarify, and maintain effective communication on client needs and preferences.
- Coordinated medication and treatment administration processes to align with medical professionals’ orders.
- Maintained detailed records of clients' progress towards personal goals, sharing updates regularly with families and healthcare teams.
Paraprofessional Behavior Focused
Santa Rosa County School District
Milton, FL
03.2019 - 08.2023
- Assisted teachers with classroom management and student engagement strategies to sustain positive learning environments.
- Monitored individual student progress trends and delivered performance and behavior feedback to educators.
- Collaborated with multidisciplinary teams to design and implement effective student support strategies.
- Developed onboarding training for new paraprofessionals covering classroom procedures and educational tools used by staff.
Customer Service Manager
Dons Fence Company
Belle Vernon, PA
01.2005 - 01.2010
- Managed customer issue intake and tracked problems through investigation and resolution.
- Took ownership of customer interactions by actively listening, handling concerns in a timely manner, and escalating major issues to supervisor.
- Resolved pricing and inventory availability inquiries and processed changes to existing orders and shipping information.
- Created and reviewed invoices, verifying line-item details and total amounts for accuracy.
- Investigated, resolved, and documented escalated customer service inquiries and complaints to uphold satisfaction.
Customer Service Desk Associate
Lowes Home Improvment
Belle Vernon, PA
01.2006 - 03.2008
- Resolved customer complaints using effective communication and problem-solving techniques to support customer retention.
- Coordinated parallel responsibilities to ensure accurate completion while sustaining attention to detail.
- Consistently delivered performance above set metrics, demonstrating exemplary associate-level performance to fellow team members as top-performing associate.
- Cross-trained across priority functions and provided backup support for organizational leadership needs.
- Handled customer product inquiries by verifying product details and delivering accurate information to improve customer satisfaction.
Education
High School Diploma -
Belle Vernon Area High School
Belle Vernon, PA06-2008
Skills
- Medication management
- Progress tracking
- Process documentation
- Problem resolution
- Prioritization and scheduling
- Strong organizational skills
- Active listening
- Communication
- Clear messaging
- Critical thinking
- Adaptability
- Stress management
Certification
- QMAP Certified
- CPR Certified
- First Aid Certified
- AED Certified
Timeline
Caregiver, Special Needs
Private Family Client
09.2023 - Current
Paraprofessional Behavior Focused
Santa Rosa County School District
03.2019 - 08.2023
Customer Service Desk Associate
Lowes Home Improvment
01.2006 - 03.2008
Customer Service Manager
Dons Fence Company
01.2005 - 01.2010
High School Diploma -
Belle Vernon Area High School